thecreativemohon

A world of forever moments

Stockton-on-Tees, England · 83 Sales

Abigail Mohon

Contact shop owner

Abigail Mohon

Shop policies

Last updated on 08 September, 2017
Welcome to my shop, I hope you have enjoyed looking at the paintings I have for sale. I love painting them but it is even better when other people enjoy them too. If you decide that one of these paintings would find a good home with yourself or be that perfect gift for a friend then please read on and find out about my payment, delivery and returns policies :-)

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
In the event you are not completely happy with a purchase from me (and if we can't figure out any other way to resolve the problem) you may return the item/s within 14 days of you receiving them. When the item/s get back to me I will issue a refund to you for both the item and the postage you paid for that particular item to be sent to you.

Packaging of returns must be appropriate (use the original packing if possible) and must be sent by recorded delivery if sent in the UK (so we both know I received the item in good condition). Shipping and packaging of returns is at your own expense.
Shipping
I always aim to send your package within 3 working days of your payment clearing. If for any reason I can't manage to do that I will let you know.

Unless otherwise stated in an item description UK delivery will be by First Class Recorded Delivery, this means there'll need to be someone home to sign for the item or you'll have to collect it from a Post Office depot. If you want the item to be sent by ordinary mail then let me know but I don't offer refunds for non arrival of unsigned for packages.

I wrap items really carefully to avoid damage (I spend too many hours painting them to be careless) but remember to check the packaging before you sign. If someone has danced on the package with hobnailed boots a recorded delivery package is insured against that in the postage cost.
Privacy
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time; if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I do not generally store your data outside of Etsy and any proof of postage/delivery.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using my Etsy contact information (I do not, with the exception of when I am posting your parcels, hold any information about you except within Etsy or Paypal if you choose to use Paypal)
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Abigail Mohon, am the data controller of your personal information. If you have any questions or concerns, you may contact me using my Etsy seller details.

More information

Last updated on 15 Jun, 2017
Seller details
Abigail Mohon (thepaintingmohon)
34 Yarm Road
STOCKTON-ON-TEES, TS18 3NG
United Kingdom