TheFlossyStitch

Current Processing Time - 3 to 5 business days

As you can expect with hand stitched items, these things take time to do, so please take that into account when ordering. The processing time is how long it takes for me to create your item - this does not include the time it takes to get to you/delivery time.

The back of every hoop is finished neatly with trimmed fabric then a pleated running stitch pulled taut and tied off. If you've purchased a hoop, try to be careful not to put pressure on the fabric as it may become loose. If this happens, simply delicately pull the fabric from the back to tighten and it become taut again.

UK - £2.60
International - £10.00

PO boxes can only be sent tracked.

Addresses -
Please ensure your address is correct at the time of ordering. If you're address is incorrect once you've ordered please contact me straight away via Etsy Messages and let me know the correct address. If the incorrect address is given and your item shipped, it cannot be changed and you would have to wait for the item to return to me and pay for shipping again.

Royal Mail (and delivery partners) aim to deliver within:

UK – 1-3 business days
International – 5-7 business days (but more realistically its taking between 3-5 weeks currently)

Please note these are just a guide and not guaranteed. Also consider busier times of year such as Christmas and any delays at customs, it may take longer for your parcel to arrive. (COVID-19 may also cause some delays with the postal system)

If you are expecting your parcel and it’s not arrived, it’s worth checking with me first so I can check the tracking and see if you’ve missed your parcel. If so, you will need to collect from your local depot/postal office etc or schedule a re-delivery.

Completed hoops come wrapped in either tissue paper or my logo vellum paper and twine. Every hoop will include a piece of ribbon for you to hang it up if you wish to do so.

You can choose 'gift wrap' at checkout to also add a printed personalised message which I attach to you wrapped hoop.

All orders will also include a business card and flyer.

*If you order multiple hoops I with either wrap individually and label or just include the packaging for you to wrap yourself (so you can see which hoop is which)*

When you place your order from me please note that all bespoke embroidery hoops are created from scratch and embroidered by hand. Therefore your order may vary very slightly from images/designs on screen (such as item positioning, design colours and flexi hoop colour) to how you see them in person. This is what makes buying handmade so wonderful and unique; every order is original.

Absolutely, I welcome commission orders of all kind. If you've browsed my shop and can't see exactly what you're looking for, please don't hesitate to message me. I would be delighted to chat with you about a bespoke / personalised order and give you a quote.

I am aware this will be a very difficult time for many so I wanted to reassure you that The Flossy Stitch is open for business as normal. As all of my orders are received online and I have no contact with the public apart from the occasional trip to the post office, I will continue to stitch your hoop orders as normal. Worldwide shipping is still available although I would advise you check your countries guidance on postage to see if there are any restrictions in place. Please be aware there are delays within the postal systems across the UK and worldwide so please appreciate your order may take longer to arrive.