ASutherlandHeadwear

Bespoke fascinators, headwear and vintage accessories

Haverhill, England

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Welcome to our award winning range of award winning Bridal accessories and Fascinators. We also introduce our Boutique range of accessories which include
Hats, scarves, cravats and seasonal accessories for a touch of vintage. Our designs are inspired by Vintage classics and timeless trends, designed and created by Costume designer Amanda Sutherland.
Both unique and inspirational our collection is truly irresistible and beautifully constructed.

Announcement

Last updated on 04 Mar, 2021

Welcome to our award winning range of award winning Bridal accessories and Fascinators. We also introduce our Boutique range of accessories which include
Hats, scarves, cravats and seasonal accessories for a touch of vintage. Our designs are inspired by Vintage classics and timeless trends, designed and created by Costume designer Amanda Sutherland.
Both unique and inspirational our collection is truly irresistible and beautifully constructed.

Items

 

All Items

Amanda Sutherland

Contact shop owner

Amanda Sutherland

Reviews

Average item review
5 out of 5 stars
(557)

About ASutherlandHeadwear

Sales 3,466
On Etsy since 2013

A creative masterclass

"Once upon a time there was a little girl who loved playing with her dolls, making tiny clothes and sorting out her nanny's button box whilst dreaming of ,one day making grown up accessories and having a shop"
"Little did she know that one day her dreams would come true"

"The path to a creative career is not a job, its a way of life"

Creativity had always played a huge part in my life, from making jewellery and selling it in the staff room, to setting up little makeshift stalls throughout the school years. Each project becoming more eccentric and the desire in entering the big wide world of opportunity becoming the ultimate goal.

After completing a combined four year BTEC and HND in fashion design at the London College of Fashion I launched into my working career as a head buyer at Londons Royal Opera House in Covent Garden, where working alongside the most talented designers from all over the world was truly the most amazing experience. Having the opportunity to spend many hours of the week wandering fabric markets, trinket shops and department stores seeking anything and everything required to complete the running of a production was both exciting and sometimes at times even a little scary.

After mastering the workings of Ballet and Opera I proceeded to continue the journey within the Westend by working on productions including Jesus Christ Superstar as well as various fringe theatre productions and commercials for the BBC.

My final break came about by working as a ladies period costumier for the worlds leading costume house "Angels The Costumiers" which really was a life changing opportunity.
I continued my love of design and fashion by working on numerous films, theatre productions and television dramas as well as working for high end fashion designers assisting on seasonal collections.
Working as part of the team on Eastenders was a completely iconic moment as well as creating costumes for the Bond films and well known period dramas. I had never imagined that I would be watching films and dramas recognising the costumes I had played a part in styling!

At the age of 26 I felt that I had gained enough knowledge to fly the nest where starting up my own business was within sight. The scariest thing I ever did was leave the comfort of my Costumiers desk armed with my books of knowledge and my very forgiving pot plant to launch Amanda Sutherlands very own accessories label.
Amanda Sutherland accessories was launched in 2002 where I started out my business in a shared bridal boutique promoting through local events and recommendations. For many years the main focus was on Bridal accessories and Fascinators riding many waves of changes through trends and economic ups and downs.

In 2012 whilst strolling through the heart of Cambridge the discovery of All Saints craft market influenced the next phase of the business journey. I knew that I wanted to take on the role of a market trader on a Saturday stall in order to promote the newest range of ready to wear range of Hats, neck wear and headbands.
This movement was influenced by the vintage designs of past eras which was a familiar area of costume studies. Recreating modern day accessories with a vintage twist was a natural move.
​The accessories stall became the perfect place to attract an array of customers from vintage lovers to overseas tourist visitors all of who fell in love with the vast array of designs. This allowed our beautiful designs to be both appreciated and also taken worldwide with many customers returning to their home countries and promoting the hats, neck wear and turban bands.

With the trends on shopping habits changing, the gradual buying was turning away from markets and after a fabulous 5 years trading at All Saints market, with a heavy heart the time had come to leave my beautiful stall and promote the accessories online as well as exhibiting at a handful of craft and Christmas events.
Aside from promoting my work through my own website, the doors of Etsy marketplace opened which allowed me to reach worldwide customers and continue my quest for global recognition.
My accessories range grows stronger and bigger as every year passes. The feedback I have received over the years has been truly humbling which establishes every day how that little girls dreams really did come true.

Shop members

  • amanda sutherland

    Owner, Designer

    With over 20 years in design and making, Amandas range of accessories are sought after pieces. As a former costume designer and highly commended within the bridal industry, the designs come with a high level of concept and creative passion.

Shop policies

Last updated on 22 February, 2021
Wedding fascinators and hair accessories created by former costume design Amanda Sutherland. We also have a ready to wear collection in the form of Vintage style hats, Cravats and Turban head bands.

Accepted payment methods

Paypal Mastercard Visa American Express Apple Pay Gift card
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Dispatch items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Our fascinators and headdresses are non refundable due to all
Of these items being made to order Under the customised and bespoke criteria.. Please carefully read our Returns Policy

Our Hats, Neckwear and jewellery
PLEASE NOTE DUE TO THE CURRENT PANDEMIC WE ARE UNABLE TO ACCEPT ANY RETURNS ON OUR ITEMS.
THIS IS BASED ON CURRENT HYGIENE GOVERNMENT GUIDELINES.
As soon as it is safe to do so we will resume our allowance on returns although this currently looks to be in place until the end of 2020. Shop policy’s will be adjusted when we are able to accept returns on our smaller items. Do keep this in mind when ordering.


ALL OF OUR FASCINATORS AND TIARAS ARE BESPOKE MADE TO ORDER PIECES WHICH ARE NON REFUNDABLE :

Under the heading of customised bespoke goods, the made to order tiaras and fascinators are non refundable due to the aspect that all designs are made to the customers requirements.
Even though an item ordered may be exact to the pictured sample, each piece is made on request as we do not keep any stock of any made products.
All customers have the option of customising their design by liaising with us through Etsy conversations and by stating their fitting requests ( comb, band, side worn and colour of fitting) as an additional options

We are sure that you will fall in love with your headdress, although if for whatever reason you are not 100% happy with the finished piece we do offer a complimentary amendment service to enable us to make minor changes to the design where the customer will return the order at their own cost, ideally providing a fabric sample in with the return to enable us to tweak the colouring to the perfect match. Once amended we will cover the shipping cost back to the customer.

We provide accurate images on each listing and will also provide customers with online colour swatches if required prior to ordering, Customers are also welcome to send a colour swatch via post prior to ordering.
We are always happy to assist with design advice and colour information before ordering, and is due to our dedicated customer service and 100% product quality our reviews speak for themselves.

It is very rare that we have received any required amendments to our designs but we like to inform customers of this service which will give you peace of mind when ordering.

We suggest sending items back for any amendments via a recorded/tracked service for your own proof of delivery as we do not accept responsibility for items lost or damaged in return transit.

( Please note that any items returned without permission of the seller will be refused on delivery and therefore will be either returned to sender or classed as lost items if a return address is not visible on the parcel. The buyer will then be unable to receive any form of refund for the item. This is to prevent any returns which breach our non refundable policy on bespoke items )

All correspondence must be through Etsy conversation and not through any direct email, this will allow Etsy access to any issues which may breach shop policies.

If you have any further queries please do not hesitate to contact us where we will be more than happy to assist you in selecting the perfect accessories.

Shipping and dispatch times:

We are very happy to accommodate a quicker dispatch if an item is required for a sooner date and we will do our upmost to
complete your order in quick time, however we cannot accept responsibility for a slower than average transit time as this is completely out of our control.

(All U.K. fascinator deliveries are sent out on a special next day delivery service once completed (which is highly reliable and will arrive by 1pm). orders sent out on a Friday are Guaranteed to arrive by 1pm on the Monday although they do often arrive on the Saturday. Deliveries to Ireland are classed as overseas deliveries therefore please allow a few days for your tracked delivery to arrive.

Orders placed by any customer which incur an overseas shipping address who are wanting an item for a date which is within 2 weeks is entirely at the buyers risk.
Any overseas deliveries should allow 10 working days although the expected timing for the United States etc is 5-7 working days.
Most of our orders are received within the expected time, although on rare occasions due to a slower state service and postal service delays we have known parcels to take up to 2-3 weeks to arrive. This is unusual but possible.
All our bespoke pieces are sent on a tracked delivery and your tracking no. will be sent to you as soon as your order is on it’s way.
We are unable to offer any refunds on your order if it arrives with you later than expected as this is completely beyond our control and your item will have been made to order under the customised bespoke heading which is non refundable.
We are happy to offer guidance on average shipping times prior to placing your order but this is only ever a guide seeing as we cannot guarantee exact timings.
We have never known a tracked order not to arrive at its destination . These items are logged throughout their outward journey, all information can be accessed by using the tracking number provided to the customer on dispatch.

Failure for a customer to provide an incorrect address, refuse to sign for the parcel on delivery ( possibly due to a later than expected arrival and no longer wanting the item), or the inability to collect an order from the local collection office will result in a non refundable order.
An attempted delivery is held at the local collection office for approx 3 weeks ( a delivery note will be posted through your door to inform you of this) and if the item is not collected it may be attempted to be returned to the sender although this is not guaranteed.
It is our commitment to supply the customer with a non refundable bespoke item, therefore we have every right to refuse to sign for an order which may be returned to us in this way,as this is a breach in our shop policies and a error of judgment with the buyer not providing us with the correct address on the order contract, failing to accept the delivery or failing to collect an attempted delivery.
On the odd occasion that this method of return was attempted, the items failed to reach us as they were lost in transit, so therefore a refund and claim against Royal Mail was void due to above reasons and therefore no refund was given to the customer.
This has unfortunately resulted in the update of our shop policies to avoid issues occurring and protecting our sellers rights.

Lost items in transit for non tracked items.
A parcel is not considered to be lost until 25 days after posting.
After this date there is a coding which can only be accessed by the postal system to assess whether the package has been delivered. This is purely a prevention to illuminate false claims.

If after the 25 days you still have not received the order do let us know as we can then inform the postal service who will run delivery checks and then if the items status is marked as undelivered we will be then be able to issue a refund.
The postal service is highly reliable and it is an extremely rare occurrence that any of our items have been lost reaching the given address.
Payment
I accept payment via paypal, credit card, debit card, or Etsy Gift Card.
Delivery
Orders will be posted from the UK within the time stated on each listing section. (working days do not include weekends and UK holidays). Items will be shipped to the address on the Etsy invoice, unless otherwise notified at point of sale.

UK deliveries for fascinators and tiaras will be sent out on a next day signed for delivery and a tracking number will be sent to the customer on dispatch to enable the delivery to be tracked.

UK deliveries on our ready to wear pieces ( hats, cravats and turban bands etc) will be sent on a royal mail 1st class delivery.

International deliveries for our bespoke range ( fascinators and tiaras) are sent by Royal Mail Airmail which is a signed and tracked service. Customers will be provided with a tracking no. on dispatch.

International deliveries for our ready to wear pieces ( hats, cravats, turban bands etc)will be sent on a standard Royal mail airmail service which is not tracked.
If customers require a tracked service on these items please contact us prior to ordering so that we can set you up the additional shipping cost.

A flat fee is charged for shipping. Therefore, more than one item can be purchased with no additional postage costs.

EU ONLY CUSTOMER INFORMATION

PLEASE NOTE THAT DUE TO THE RECENT BREXIT EU CHANGES ANY CUSTOMERS BASED IN THE EU WILL INCUR CUSTOMS AND TAX CHARGES ON ITEMS OVER £39 INCLUDING THE SHIPPING COST.
Each country sets their rates to include duties and taxes (which can be 25-35% of the total sale), therefore it would be impossible for the seller to estimate the exact total amount of fees incurred in order to receive your purchase.
BUYERS ARE RESPONSIBLE FOR ANY CUSTOMS AND IMPORT TAXES THAT MAY APPLY

ONCE YOUR ITEM HAS BEEN DISPATCHED THE BUYER WILL BE REQUIRED TO PAY ANY ADDITIONAL IMPORT COSTS WHICH MAY APPLY.
IF THE ITEM IS UNCLAIMED AND RETURNED TO SENDER A REFUND OF THE ITEM ONLY (MINUS ORIGINAL POSTAGE COST) WILL BE COMPLETED ONLY ONCE THE RETURN HAS BEEEN RECEIVED.
Additional policies and FAQs
Please read all descriptions on each listed item. We have tried to list in detail although if you do have any further questions then please contact me where i will be able to answer any questions
Privacy
This privacy policy sets out how The Making boutique uses and protects any information that you give The making boutique when you use this website.
The Making boutique is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The making boutique may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/05/2018
What we collect
We may collect the following information:
• name
• contact information including email address
• demographic information such as postcode, preferences and interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information.

We only ever require your address details for the purpose of dispatching your order.
After this task is completed we no longer use your information and will not contact you aside from customer service issues relating to your order.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so

More information

Last updated on 11 Apr, 2016
Seller details