themakingboutique

Bridal accessories, Hats, Cravats and Vintage designs

Haverhill, England · 861 Sales

themakingboutique

Bridal accessories, Hats, Cravats and Vintage designs

Haverhill, England 861 Sales On Etsy since 2013

5 out of 5 stars
(197)

Announcement   Welcome to our award winning range of award winning Bridal accessories and Fascinators. We also introduce our Boutique range of accessories which include
Hats, scarves, cravats and seasonal accessories for a touch of vintage. Our designs are inspired by Vintage classics and timeless trends, designed and created by Costume designer Amanda Sutherland.
Both unique and inspirational our collection is truly irresistible and beautifully constructed.

Announcement

Last updated on 29 Aug, 2016

Welcome to our award winning range of award winning Bridal accessories and Fascinators. We also introduce our Boutique range of accessories which include
Hats, scarves, cravats and seasonal accessories for a touch of vintage. Our designs are inspired by Vintage classics and timeless trends, designed and created by Costume designer Amanda Sutherland.
Both unique and inspirational our collection is truly irresistible and beautifully constructed.

amanda sutherland

Contact shop owner

amanda sutherland

Reviews

Average item review
5 out of 5 stars
(197)
View all 197 reviews

About

Shop members

  • amanda sutherland

    Owner, Designer

Shop policies

Last updated on 14 July, 2018
Wedding fascinators and hair accessories created by former costume design Amanda Sutherland. We also have a ready to wear collection in the form of Vintage style hats, Cravats and Turban head bands.

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Our fascinators and headdresses are non refundable due to all
Of these items being made to order Under the customised and bespoke criteria.. Please carefully read our Returns Policy

Our Hats, Neckwear and jewellery:

These items which are generally items with a cost of up to £35.00.
Most of these items are pieces which are already made up so therefore we will honour a refund providing that we are informed within 3 days of receiving your order. We advise customers to send items back on a tracked delivery to ensure that the item is received. On receiving the return only the item cost will be refunded and not the original postage cost.
All return postage costs are paid for by the customer


ALL OF OUR FASCINATORS AND TIARAS ARE BESPOKE MADE TO ORDER PIECES WHICH ARE NON REFUNDABLE :

Under the heading of customised bespoke goods, the made to order tiaras and fascinators are non refundable due to the aspect that all designs are made to the customers requirements.
Even though an item ordered may be exact to the pictured sample, each piece is made on request as we do not keep any stock of any made products.
All customers have the option of customising their design by liaising with us through Etsy conversations and by stating their fitting requests ( comb, band, side worn and colour of fitting) as an additional options

We are sure that you will fall in love with your headdress, although if for whatever reason you are not 100% happy with the finished piece we do offer a complimentary amendment service to enable us to make minor changes to the design where the customer will return the order at their own cost, ideally providing a fabric sample in with the return to enable us to tweak the colouring to the perfect match. Once amended we will cover the shipping cost back to the customer.

We provide accurate images on each listing and will also provide customers with online colour swatches if required prior to ordering, Customers are also welcome to send a colour swatch via post prior to ordering.
We are always happy to assist with design advice and colour information before ordering, and is due to our dedicated customer service and 100% product quality our reviews speak for themselves.

It is very rare that we have received any required amendments to our designs but we like to inform customers of this service which will give you peace of mind when ordering.

We suggest sending items back for any amendments via a recorded/tracked service for your own proof of delivery as we do not accept responsibility for items lost or damaged in return transit.

( Please note that any items returned without permission of the seller will be refused on delivery and therefore will be either returned to sender or classed as lost items if a return address is not visible on the parcel. The buyer will then be unable to receive any form of refund for the item. This is to prevent any returns which breach our non refundable policy on bespoke items )

All correspondence must be through Etsy conversation and not through any direct email, this will allow Etsy access to any issues which may breach shop policies.

If you have any further queries please do not hesitate to contact us where we will be more than happy to assist you in selecting the perfect accessories.
Payment
I accept payment via paypal, credit card, debit card, or Etsy Gift Card.
Shipping
Orders will be posted from the UK within the time stated on each listing section. (working days do not include weekends and UK holidays). Items will be shipped to the address on the Etsy invoice, unless otherwise notified at point of sale.

UK deliveries for fascinators and tiaras will be sent out on a next day signed for delivery and a tracking number will be sent to the customer on dispatch to enable the delivery to be tracked.

UK deliveries on our ready to wear pieces ( hats, cravats and turban bands etc) will be sent on a royal mail 1st class delivery.

International deliveries for our bespoke range ( fascinators and tiaras) are sent by Royal Mail Airmail which is a signed and tracked service. Customers will be provided with a tracking no. on dispatch.

International deliveries for our ready to wear pieces ( hats, cravats, turban bands etc)will be sent on a standard Royal mail airmail service which is not tracked.
If customers require a tracked service on these items please contact us prior to ordering so that we can set you up the additional shipping cost.

A flat fee is charged for shipping. Therefore, more than one item can be purchased with no additional postage costs.
Additional policies and FAQs
Please read all descriptions on each listed item. We have tried to list in detail although if you do have any further questions then please contact me where i will be able to answer any questions
Privacy
This privacy policy sets out how The Making boutique uses and protects any information that you give The making boutique when you use this website.
The Making boutique is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The making boutique may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/05/2018
What we collect
We may collect the following information:
• name
• contact information including email address
• demographic information such as postcode, preferences and interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information.

We only ever require your address details for the purpose of dispatching your order.
After this task is completed we no longer use your information and will not contact you aside from customer service issues relating to your order.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so

More information

Last updated on 11 Apr, 2016
Seller details
Amanda Sutherland
15 Churchill avenue
Haverhill
SUFFOLK, CB9 0AA
United Kingdom