themoonjournal

The Moon Journal

1317 Sales On Etsy since 2013

5 out of 5 stars
(328)
Jo Cauldrick

Contact shop owner

Jo Cauldrick

About

Shop members

  • Jo Cauldrick

    Owner, Creator, Curator

    I'm Jo, an artsit living in South Yorkshire UK, with a penchant for the moon and flower magic. I make artisan and boutique style art decks that bring mindfulness, harmony and magic to everyday living.

  • Karl

    Shipper, Marketer, Assistant

Shop policies

Last updated on 25 May, 2018

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I gladly accept returns
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Payment
I prefer Paypal, but accept all payments. Please follow link to Paypay and select the option 'No Paypal Account' and continue as a guest to pay using your choice of payment method.
Shipping
Please check your address matches with your Paypal/Bank account address. I will only post to the address given on Etsy and it's not my responsibility to resend items if the the buyers address is incorrect.

Free Shipping is offered on most products in my store to International customers.
I can only ship to some countries- please check in pull down menu under 'Shipping Information' with the product description.
Privacy
The GDPR requires that The Moon Journal provide certain information to you, our buyer:

** Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

** Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

** Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

** Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

** Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

** Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

**How to Contact Me

For purposes of EU data protection law, I, The Moon Journal, am the data controller of your personal information. If you have any questions or concerns, you may contact me using the CONTACT SELLER button or the contact seller information in our Etsy site.

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All of your personal shopping information is not sold nor downloaded to our personal servers. It is all kept on the Etsy site. updated for GDPR relevancy on 24.05.2018

More information

Last updated on 10 Feb, 2018
Frequently asked questions
Wholesale availability

I offer wholesale options starting at discounts of 100 units + pleased contact me to discuss

Gift wrapping and packaging

I don't currently offer a gift wrapping service, however all my products are carefully wrapped and professionally sealed to arrive with you in mint condition.

Will my order get to me by Christmas?

All orders made now will have missed the Christmas post period. You can still order, but processing will only begin after 27th December 2017

International USA, CANADA, AUSTRALIA

All packages are sent Royal Mail standard international shipping which aims to deliver between 5 and 7 WORKING days.

☆please note, that some packages can take up to 3 weeks

For tracking you must select option in pull down menu on the listing.

I have proof of postage for all packages leaving my location. Any delays in postal services are out of my control.

UK shipping

I post all my packages 1st class post which takes 1-2 working days to arrive on mainland. It may take longer for islands.

Europe Shipping

All packages are sent Royal Mail standard international shipping aims to deliver between 3 to 5 WORKING days.

Standard International Shipping does NOT provide a tracking number.

For tracking you must select option in pull down menu on the listing.

I have proof of postage for all packages leaving my location. Any delays in postal services are out of my control.

Seller details