UnderTheBlossomTree

Unique Personalised Frames

Edinburgh, Scotland
| 8,335 Sales | 5 out of 5 stars 5 out of 5 stars

Rave reviews

Average review rating is 4.8 or higher

Announcement    Welcome to Under the Blossom Tree, where you may just find something wonderful.
I offer a fantastic range of personalised gifts, with something for everyone, regardless of who you're buying for or the occasion.
The main range consists of handmade, real wood frames. Each frame comes with its own miniature glass vial bottle and personalised wording of your choice.
At the moment, I am working on a new and exciting 'bottle in a box' collection.

Announcement

Last updated on 01 Sep, 2022

Welcome to Under the Blossom Tree, where you may just find something wonderful.
I offer a fantastic range of personalised gifts, with something for everyone, regardless of who you're buying for or the occasion.
The main range consists of handmade, real wood frames. Each frame comes with its own miniature glass vial bottle and personalised wording of your choice.
At the moment, I am working on a new and exciting 'bottle in a box' collection.

Items

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Nicola Mack

Contact shop owner

Nicola Mack

Reviews

Average item review
5 out of 5 stars
(1683)

About UnderTheBlossomTree

Sales 8,335
On Etsy since 2014

"If only you could bottle that" Well, I have and it works fantastically (even if I do say so myself!)

Hi,
I'm Nicola, owner of Under the Blossom Tree, and I'd like to thank you for taking the time to learn a little about my small business.

The very first roots of Under the Blossom Tree began way back in 2014, while doing Halloween crafting with my then young child. We made spooky bottles, they turned out pretty awesome, and the seed was planted. What else could go in the bottles?

Originally, that was the plan... the bottles. I thought necklaces, wedding favours, things like that. I created the lucky haggis with wedding favours in mind, but felt it needed a story. All those years of making up bedtime stories paid off, and the lucky haggis came to life. ( you can see it here if you would like to read it, https://www.etsy.com/uk/listing/272534172 )

And from there, it grew. It has taken me a long time, but I'm finally proud of myself for what I've achieved and continue to achieve.
It hasn't always been easy, my mind is way more artistic than business-focused, and I'm constantly having to learn how to do things other than pop things in bottles :), my photos aren't the best, my descriptions could use a little work, but I'm working towards it and I do love what I'm doing. I hope that shows not only in the products, but also in the customer service. I want you to love my work as much as I do.

I'm meant to say here why you should buy from me. All I can say is you'll receive a product that's genuinely handmade with care, they are unique and thoughtful (even the cheekier ones) and they are always loved by the recipient.

If there's anything you would like to know, have any comments or questions, please get in touch.

I've included a little snippet of reviews, but you can read more in the review section of the shop.

"What a brilliant gift. Beautifully made with great care and attention to detail. I wholeheartedly recommend undertheblossomtree and will most definitely buy from them again"
"Absolutely amazing presents! Top-notch communication and service as well!"
"She loved it 💙💙💙 she said it was perfect"
"Love, love, love this! It made my dad cry. Thank you so much"
"Simply perfect masterpiece, the quality exceed the expectation and the seller is keen to satisfy customer needs ... I love it, thank you"
"Super fast delivery and a perfect item"

Shop members

  • Nicola Mack

    Owner, Creator, Learner

    I added learner to the list as I am learning new things every day.

  • Clark

    Frame Maker, Listener

    Well he's a man, so sometimes listener

  • Ethan

    Chief Bubble Wrap Cutter And Envelope Labeller.

    Earning his pocket money!!

Shop policies

Last updated on 13 August, 2022
Here you can find out about our shop policies and FAQ.
If there's anything I've missed or you have a question about anything you read here, please send me a message and I'll get back to you ASAP.

Accepted payment methods

Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 2 days of purchase

Payment

I accept Direct Checkout, Etsy gift cards and PayPal for all transactions.

Delivery

***ITEMS WILL NOT BE SHIPPED UNTIL THE PROOF HAS BEEN APPROVED***
The free delivery for UK orders is basic 2nd class, which has no tracking information. There is an option to upgrade to 1st class signed for at checkout.
Royal Mail are still experiencing delays in certain areas, so unfortunately, delivery timeframes can not be guaranteed.

Additional policies and FAQs

All our items and frames are hand made and may, therefore, differ very slightly than in the photos.

I can offer a discount on orders for wedding favours, event gifts etc. Get in touch to chat about it.

Privacy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy.

Information We Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when We use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. We use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, UnderTheBlossomTree is the data controller of your personal information. If you have any questions or concerns, you may contact me at Nicola [!at] undertheblossomtree.com
See this Seller Handbook article for a sample privacy policy you can customise for your shop.

More information

Last updated on 13 Aug, 2022

Frequently asked questions

What size are the frames?

The frames are approximately 6" x 4" (10cm x 15 cm)
Please note that these sizes may differ very slightly due to them being handmade.

Can you gift wrapping and what packaging do you use?

Planning on sending it direct? Let me know at the time of ordering and I'll happily send it gift wrapped for you.
I'll even send you some pics of it completed so you can see what you sent! :)

These will be well packaged, with a foam padding strip protecting the bottle, bubble wrapped to protect the frame and sent in a high quality padded envelope.

How do I personalised items and can I get an cusom order?

Please add the personalisation in the box at checkout. The clearer you are the better and the quicker I can get your proof done for you. You can choose to add names to the printed quote or you can change the wording to something else.

If you would like something you can't see in the shop let me know and I'll see what I can do for you.

What are the delivery times?

Please note that these are Royal Mail/Etsy estimates only and NOT a guaranteed timeframe. There are always the odd few that take longer, especially of late.

UK orders are sent 2nd class with Royal Mail and delivery time is approx 4-6 days. There is no tracking information provide with this service, although the option to upgrade to 1st class signed for is available at checkout.

Europe & Ireland are sent standard with Royal Mail and take approx 7-10 days (No tracking)

Rest of the world, approx 10-14 days (No tracking)

Upgrades for all shipping areas are available at checkout. We highly recommend you choose to upgrade.

What happens to my order if I don't reply to your messages?

I want you to be 100% happy with your purchase, so I would much prefer to have the proof approval from you.

I'll send you a couple of Etsy messages and try the email linked to your Etsy account.
I then change the dispatch by date in the hope that the notification of that will alert you to the previous messages.

If, after all that, I still don't hear from you, I have to decide if I can make it without any worry of getting it wrong. However, if there is any confusion as to what you want or if you've been offered a choice of fonts then I really can't go ahead and your order will be cancelled and refunded. You are always most welcome to re-order.

There is something wrong with my order.

Then please accept my sincere apologies and get in touch as soon as possible. It's important to me that you are happy with your item.
If the fault lies with me, then, of course, I will fix the problem.
If, unfortunately, it's an error on your part, don't worry, I am still happy to work with you to fix it. We are only human after all and can all make mistakes sometimes.

Help, I've left it late and need it quickly!

Let me know if you need your order quickly and I'll try my hardest to help.

I'd like to order from outside the UK

Since Covid hit, I took the sad decision to stop taking overseas orders due to the delays in delivery.

While this has improved somewhat, the cost for international shipping have greatly increased and costs just as much (if not more in some cases) as the items themselves.

If you would like a price or have any questions regarding this, please drop me a message to discuss.

Do you 'Give Back?'

I do! I have certain listings from which I make a donation to a charity from every sale, these include Help for Heroes, NHS Charities Together and Sands.
I have worked with Ocean Unite and the Vodafone Center for Health.

Seller details

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