Jaclynscustomdesigns

Handmade personalized gift items for the whole family

Barrie, Canada
|
| 6,388 Sales | 5 out of 5 stars 5 out of 5 stars

Jaclynscustomdesigns is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Thank you all for supporting our small business ❤️

Announcement

Last updated on Aug 9, 2022

Thank you all for supporting our small business ❤️

6388 Sales

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Jaclyn

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Jaclyn

Reviews

Average item review
5 out of 5 stars
(1087)
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About Jaclynscustomdesigns

Sales 6,388
On Etsy since 2018

I Am So Glad You Are Here ❤️

Shop members

  • Jaclyn

    Owner

Shop policies

Last updated on Aug 9, 2022

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Digital downloads

Instant downloads
Your files will be available to download once payment is confirmed. Here's how.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 4 hours of purchase

Privacy policy

More information

Last updated on Aug 10, 2022

Frequently asked questions

Wholesale availability

Send me a direct message for bulk order pricing

Custom and personalised orders

All items are eligible for personalization. Don't see an option? No problem, just send a message or add a note to your order then watch your email for design approvals

Care instructions

Facemask- recommended hand or machine wash warm or cold water, air dry for longevity
Tshirts- recommended (turn inside out) machine wash warm or cold water, no bleach, tumble dry low to medium heat.
Canvas Pouches- recommended hand or machine wash ( inside out) warm or cold water, lay flat to air dry.

Shipping and Returns

**PLEASE READ* All shipping is through Canada Post, USA clients the carrier switches to USPS when your package crosses the border. I am located in Ontario Canada, please consider your location from me as well as potential delays ( such as the Christmas rush....) when ordering, especially with time sensitive items. I cannot be held liable for late deliveries. Etsy will show you an estimated delivery time, this is in no way a guarantee and comes from an automated system.
Canada Post offers an on-time delivery guarantee with
Xpresspost
Priority
XpresspostUSA
These shipping services are all options at checkout, message me for your on-time guaranteed delivery date.

Can I return an item that is delivered late?

If you have an order that is time sensitive please choose one of the many shipping upgrades, adding a note to an order asking for your items to arrive on time will not help if you choose not to upgrade to a faster shipping service, we cannot accept any liability for late deliveries. Etsy shows you an estimated delivery time, showing both a best and worst case scenario for delivery time. Canada Post will only offer a refund on late deliveries for the shipping cost, refunds of the total package cost are offered only in the event the package arrives damaged, significantly late or is lost in transit.

Please allow plenty of time for your order to arrive**

What if I am unhappy with my order?

Contact us directly to let us know what we can do to make it right. We do not receive notifications when a review is left so leaving a negative review will not let us know you are unhappy with your order. We do not read reviews. We are a small family business and everything we make is handmade and hand processed at home, we want to make sure everyone is satisfied with their orders ❤️

How long is shipping?

All shipping is sent through Canada Post. I am located in Ontario Canada, please consider your distance from me. Shipping duration will depend on your distance from me as well as any unforseen delays. Shipping times are guaranteed with:
Xpresspost
XpresspostUSA
Priority

Processing time ( the time it takes me to make an order is listed on each item ) is not included in shipping duration. Please use Etsy checkout to see the different shipping options and the estimated length of delivery, noting their automated system does not show the on-time delivery guarantee dates at this time.

Want your order as fast as possible? Send me a message and I will do my best to make and ship your order the same day.

Shipping is so expensive, are there other options?

Yes! There is another option. Unfortunately due to inflation and rising fuel costs Canada Post raised their rates significantly, especially within Canada. At checkout you are offered our own small business discount but even with our discount shipping prices are sky high right now! If you are not in a rush and not worried about tracking your item send me a message and I am happy to send your order through stamp mail, it may take a little longer to arrive but stamp mail orders are offered as a free service ( I will cover the cost of your stamps ).

I can’t figure out how to use my digital download, can I get a refund?

We are always happy to try to help troubleshoot when you are encountering problems with your software however we are not familiar with most other cutting software and have little knowledge of cricut products. In the item description box under the listings you will see many download instructions, sometimes these instructions are not visible until you click on it and the box will expand so you can read all the instructions. Digital items are instant downloads and because we are able to see which items have been fully downloaded we can only offer refunds on digital items when:
-No items have been downloaded
-your purchase was made in error and you meant to purchase the actual item and not the download