Announcement
Welcome to Outlaw Hats by Jo Cooke-Best!
Thank you for coming to check out my Etsy shop. And, of course, thank you for supporting our family business.
In my shop I have created a special selection of original designs that are ready for you to purchase and have your own, unique, version of that design created just for you, a small selection of ready to go 1-off samples created during my trial stages or, if you would like to look at a completely unique, custom / personalised design, I accept a limited number of custom orders throughout the year!
So, wether you are looking for a sun hat, wedding hat, event hat, a hat for wall decor, a sentimental gift for a loved one, or even for an exclusive event like Wimbledon or Ascot, I am more than confident I can help you create the hat of your dreams.
Feel free to message me for any questions, comments or ideas you may have for an order. Thank you again, and I look forward to creating a one of kind piece for you!
Thanks for joining me on this part of my journey!
Jojo xXx
Featured items
Items
All Items
Reviews
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Natalie on Apr 4, 2024
5 out of 5 starsVery Pleased with my card Many Thanks
Outlaw Hats responded on Apr 4, 2024
Thank you for the review. You are very welcome! x
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ABCreates on Jul 9, 2023
5 out of 5 starsStunning artwork thank you I love it!
Outlaw Hats responded on Aug 26, 2023
It is entirely my pleasure. So pleased to know that you love your wildflower piece xx
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jamacrae1 on Nov 20, 2022
4 out of 5 starsLovely little card and sentiment, received very quickly. Reason for only 4 stars is that it was slightly bent on delivery which may have been due to a number of reasons, but perhaps packaging could be a bit firmer.
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Nichola on Jan 19, 2021
5 out of 5 starsIs exactly as the image, and arrived quickly in good condition.
About TheOutlawHatter
From the heart for those you adore!
Shop members
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Jo-Jo
Owner, Designer, Creator
Just a country gal finding my vibe 🤠😍
Production partners
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PRINTERS
Farnham, England
I have collaborated with production partners around the globe for fulfilment, warehousing, and faster shipping service. Not only does having these collaborations give me more time for design work, but it means I can offer professional caliber printing & a larger range of products.
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Printers
ON, Canada
I have collaborated with production partners around the globe for fulfilment, warehousing, and faster shipping service. Not only does having these collaborations give me more time for design work, but it means I can offer professional caliber printing & a larger range of products.
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
Terms & Conditions and Right of Withdrawal
More information
Frequently asked questions
Whoops, I have entered the wrong address, what should I do?
Buyers are responsible to provide the correct address in the right format.
Double check your address when placing an order, if you notice that the delivery address you have one hour to message me and I can correct it. After that I cannot guarantee any amendments.
The correct UK address format:
- No full stops or commas.
- Do not mix the 1st and 2nd lines up. Orders with the 2nd line on the first is a frequent mistake that causes delivery delays.
**** I DO NOT OFFER REPLACEMENTS FOR THESE ORDERS!!!****
Any unapproved returns and reshipping to the correct delivery address will incur additional postage charges.
My item is a gift - how will it be sent?
WILL ANY PAPERWORK BE SENT WITH MY ORDER?
Orders are sent without any paperwork for complete discretion.
DO YOU GIFT WRAP YOUR PRODUCTS?
Unfortunately, due to the way our order management system works, we are unable to gift wrap items at the moment.
CAN I INCLUDE A GIFT NOTE?
Absolutely, these MUST be included in the order, in the personalised section and will not be able to be added once the order has been set to production.
There's something wrong with my order - what now?
Though we aim for greatness, mistakes do, unfortunately, pop up occasionally. We'll happily set them straight.
Please send us a message through Etsy, detailing the following information::
1. Your order number
2. A description of the issue
3. An image of the product received, clearly showing the issue
Please note as per Etsy T's & C's - We can only liaise with you via Etsy messaging. Any messages via other means will not be responded to.
Additional information on our Production and Shipping
DO YOU COMBINE POSTAGE?
We offer a reduced rate on additional items added to the cart that are going to the same address.
CUSTOMS, IMPORT, DUTIES & TAXES
The buyer is accountable for any additional fees including duties, taxes, and customs clearance fees. These charges may vary widely based on the item's cost and type, the package weight and size, the origin country, and fees of the destination country.
See more here: https://help.etsy.com/hc/en-gb/articles/115015691007-Who-Pays-For-Customs-Fees-?segment=shopping
RETURNS
I am happy to refund any unused item that is still saleable, but this does not include personalised, custom-made products, sales for these are final.
Can I see a photo of my item before it is sent?
Unfortunately, due to the volume of orders we send a day we cannot provide photographs of your order prior to sending it out. All items are produced to the standard shown on the product page and will use the same colours, fonts and designs as shown.
Sizing details
Our clothing is sized for unisex wear (boyfriend fit). The sizing does run slightly bigger than normal, however many of our customers choose their normal equivalent size.
For your assistance, there is a size guide in the listing photos. It is advised that you check these carefully before purchasing, if in doubt, measure one of your comfortable existing items of clothing and match it accordingly.
*** BE SURE TO CHECK THE SIZE CHART AND MEASURE YOURSELF BEFORE ORDERING ***
CARE INSTRUCTIONS
ALL FABRIC ITEMS:
Machine wash: cold (max 30C or 90F); Do not bleach; Tumble dry: low heat; Iron, steam or dry. When ironing use a low heat and not directly on the print as this will help it last even longer. Do not dry-clean!!!
COLOUR DISCLAIMER
Our photos demonstrate our products in the manufacturer’s colours, as true as the web designing process will allow us to. Colours may vary depending on the device you are viewing from and your eyesight, thus meaning the actual colours may vary from listing photos and the final product.
I try to edit listing photos to show the listings as close as life-like as possible, but please understand the actual colour may vary slightly from your monitor. I cannot guarantee that the colour you see accurately illustrates the true colour of the product.
Seller details
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