All items are sent out in plain, discrete packaging.

Customs labels do not describe exactly what is in the parcel so there's no need to worry about spoiling a surprise if you've bought something as a gift.

*UK Postage**

Items are sent 1st Class within the UK which usually takes 1-2 working days to arrive.

If you need a faster UK shipping method, please contact me - items can be sent out using special next day delivery service for an additional fee on request. (Please note that next day delivery service applies to the postage method and is not a 24-hour turnaround on your order - processing times for making made-to-order items will still apply.)

**International Postage**

Items are sent internationally by Standard Airmail, which usually takes 1-2 weeks to arrive, depending on how busy your local postal service is. There is no tracking or insurance on economy shipping.

You can upgrade to express shipping at checkout instead if you need your item quicker or would like a tracking number - this usually takes 1 week to arrive.

**International Express Postage**

If you need your item quickly or require a tracking number, please upgrade to express shipping using the drop-down menu at checkout, or purchase this listing here: https://www.etsy.com/uk/listing/171032801/express-shipping-upgrade-priority?ref=shop_home_active_3

Depending on where you live, you item will be sent either by a Tracked or Tracked & Signed service. If no express service is available to your address, we will contact you to let you know and refund any express shipping payment.


**Processing Times**

Please take into account processing times when purchasing. I will always try to get items ready as quickly as possible but if you need an item made in time for a particular deadline please contact me. Halloween is our busiest time of year, so please bear in mind that orders may take their full processing time in the run-up to October 31st.

**Messages**

If you want to contact us about an order that you have already placed, please use the Etsy messaging system rather than emailing the paypal address on your receipt as we do not regularly check this for messages so we may not see it. This is particularly important if it's something time sensitive like wanting to change an address or such like so please bear this in mind when messaging.

We will always try to respond in a timely manner to your Etsy messages and will get back to you as soon as we can. If you don't get a response straight away please understand that due to time differences, weekends or just being super busy with making treasures we may not have seen your message yet but we will get back to you! :)

**Custom Orders**

I'm very happy to undertake custom orders - please feel free to message me for an informal chat about your requirements and I will see what I can do. If you see an item in my shop that you like but that you would like altered in some way please let me know and I will usually be able to help - for example, if you see an item that you like but would prefer it in a different colour, or prefer a charm or bell from a different item - just let me know and I can make it to your specifications. I can also order in new materials to make items for you but there will be a charge for this depending on the price of the new materials which will be discussed with you before purchase.

**Order Notes**

If you leave a note with your order requesting we make an item a little differently for you, we will generally only contact you about it if we are unable to make it as you have asked. Don't worry if you leave a note and then don't hear from us - it just means that we've read it and will do as you have asked :)

For requests that are substantially different from the original item, e.g. require new materials or patterns, please message us to discuss your requirements before ordering as we will not be able to make it for you just from leaving an order note.

If you need an item made and sent out quicker than the estimated dispatch date and leave a note to tell us this, we will try our best to send it out as quickly as possible but it may not always be possible to meet your request. It's usually better to send a message before purchasing if you need an item particularly quickly so we can tell you whether it will be possible.

**Multiple Items**

If you would like to buy more than one of any item on the same listing then please message me and I will update the quantity for you so that you can purchase multiple quantities or buy different variations of the same listing.

**Dispatch Times**

If you need your item for a particular deadline then please message me and I will see if I can make it in time - sometimes it may not be possible but other times I may be able to complete your item quicker than the expected dispatch on a listing if I know you need it for a particular date.

**Safety Disclaimer**

None of my collars are appropriate for wear by animals - they are all intended for human cosplay and cannot be considered safe for pets so please do not purchase for your pets as they do not have the necessary safety mechanisms in place to protect them.