Most of our products can be customized, or are only available custom. We're happy to answer questions before you order, however we can only provide you preview pictures (mockup) after an order is placed.

Our leather tags are laser-engraved and are safe to be washed. We do not recommend drying them in a machine. They may be stiff, or flexible, depending on the leather. You may want to condition them after you wash them. If they are too stiff, you can bend them without harming them to get them flexible again. They can be cleaned with any household cleaner. Our tags are engraved, not printed. Sometimes in transit they smudge against each other. If that is the case they can be wiped off when they arrive with either a dry cloth or a damp cloth using any household cleaner.

If you are looking for tags that are super sturdy in a washer & dryer, we suggest the faux leather! All faux leather is the same price as the real leather.

Probably! We do a lot of logos. Message us your logo and we are happy to let you know.

We believe strongly in reusing, reducing, and recycling so we will ship larger items in boxes we have received. We think it is silly to pay for boxes! Railroad bookends are usually shipped flat rate and we usually stuff the boxes with recycled packaging materials. For small items such as knitting tags and baby clothes we usually use poly mailers.

We are happy to provide previews after you make your order. If it needs to be revised we can do that up to 2 times. More complex orders may be handled differently. We cannot offer previews if no order has been placed.

We include an estimated shipping time in your order. We do notice that sometimes it can take 2-3 days for USPS to update tracking or include it in the system. If you do not receive your item within 7 business days of shipping in the US please contact us!

If your order cannot be delivered, please contact us so that we can make you a new listing for shipment to a different location. If you believe the original address was correct, we can also attempt to re-ship it for free if it was sent via USPS.

PLEASE let us know AS SOON AS POSSIBLE when this date is. USPS is having slow downs and dates are not guaranteed. We may want to give you a custom listing to ship via FedEx or UPS for a more likely arrival date if your deadline is close. If we don't know about the deadline, we can't help you!

Maybe! We love custom orders. Whether it is engraving a weird size or shape or quantity, or making something totally different. Please send us a message and let us know! If you have some drawings, pictures, or other reference material to help express the idea send that over too! We are all about the idea of making the things that make things and sometimes that requires going a little off the beaten path. :)

We still want to make shirts but the supply chain is totally broken right now and we cannot consistently get shirts in all of our sizes much less colors! We will be watching this and once shirts become stabilized we will have shirts available again. Youth & baby outfits do not have this issue and ARE available. All shirt designs can be put onto tote bags and a lot of other items - contact us!