In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

The rules are different in every country. Unfortunately, we can't calculate this for you and there is no way to pre-pay it. As stated in our shop policies, BUYERS ARE RESPONSIBLE FOR ANY CUSTOMS AND IMPORT TAXES THAT MAY APPLY. It is up to the BUYER to know the rules in their country. PLEASE be aware of this before ordering, as refunds WILL NOT be given due to non-pick up from customs.

Items MARKED AS GIFT will NOT be marked as gift on the customs form. It is ILLEGAL for me to do so.

U.S. SHIPPING:
If your item was shipped via USPS, within the United States, I will do a refund (excluding shipping costs) or a resend the item if you have not received your package within 30 business days of the time it was marked as shipped (I will be happy to work with you, in the event you need it faster). Please contact me WITHIN that 30 day time frame. If you did not enter the correct address on your original order, you need to pay shipping again.

INTERNATIONAL SHIPPING:
For international orders I will refund (excluding shipping cost) or resend (if you wish to pay the shipping fee again) if you have not received your package after 60 days from the date it was marked as shipped. Please contact me WITHIN that time frame.

If your item happens to be damaged during shipping, I just ask you send me a picture for proof of damage. If the item is still available, I will be happy to send you a new one. If it is not, I can offer a refund, (excluding shipping cost), or an exchange for something in the shop of equal value. Please contact me within 30 days of the item being marked as shipped.

While there are no "one size fits all" parameters on my refund policy, because it's handled on a case by base, one thing I ask is that you *Please* contact me FIRST prior to leaving any sort of negative review, if for some reason you are not satisfied with your purchase. I really want you to be happy with your experience and I will be happy to work towards a solution with you.

I love wholesale customers!
If you are interested in details on wholesale, please contact me here on Etsy!

While I can not guarantee the arrival time of packages shipped via USPS, this year the holiday cutoff date *for MY shop* is December 8th, as I will be traveling, and not arrive home until December 19th.

All sales are final at live and pop up events (this includes the breweries or restaurants that occasionally sell my work). Sometimes we can work with you on an exchange, but it varies by circumstance. Message us and we'll see what we can do!

If you purchased Point Blank Art at another retail location, please contact that shop for their specific return policies.

International Orders marked as gifts will NOT be marked as gifts on the customs forms - it is ILLEGAL for me to do so.

Please be aware of your countries rules regarding customs fees, taxes, or duties on imports. I am NOT responsible for those fees.