Many of our products are available with customization and personalization options. Often we will require the customization requests be notated in the message to seller box in checkout as Etsy only allows two drop down menus per listing.
It is important to specify any chain length, initial, gemstone, or display card requests in checkout if you do not see a dedicated drop box menu for these options. We are ALWAYS happy to alter an item to your specific needs upon request, just let us know what you'd like in checkout notes, or, contact us prior to ordering!

Absolutely ALL of our products leave our shop in sturdy gift boxes and our signature wrap. We also send along care instructions, a storage baggie and a handy polishing cloth for general maintenance of your jewelry. There is an option for our more formal "Black Tie" gift wrap which includes a black box, satin ribbon and die cut tags for a nominal upcharge.

**What is gold fill?: Gold filled jewelry is NOT the same as gold plate. Gold filled jewelry contains a much higher amount of pure gold than plated products. Gold filled jewelry is wearable for a lifetime, while gold plating will wear away over time with consistent use. Gold filled jewelry is a safe option for those who have metal allergies. Gold filled jewelry is nickel free.
**Is your silver jewelry sterling silver?: YES! We sell sterling silver and gold filled jewelry, unless otherwise noted within the listing, in an effort to offer the highest quality, sustainable products that can be enjoyed for a lifetime.

Our current processing time is about 1-3 business days. This does not include transit time. Please note that larger orders and hand stamped items may take a bit longer. If you are needful of your items within a very short period of time, or by a specific date it is extremely important to let us know this in the message to seller box in checkout, or via Etsy conversation.

We LOVE our bridal clients and are honored to be a part of your big day! If you are ordering for your wedding party, or any other event that calls for a larger quantity of jewelry (3+ of the same item) we do have quantity pricing available. Contact us for information on bundle pricing!

Due to a massive increase in shipping disruptions stemming from the ongoing COVID19 pandemic, we are not currently shipping overseas.

We are happy to answer any and all questions regarding our products and services. If you contact us directly through Etsy's message system you can typically expect a response within a few hours with the exception of weekends and busier seasons.

Absolutely all of our gemstones are natural and created by Mother Earth, not a lab technician. So, this means that each gem will be completely one of a kind, and may have some minor inclusions or cleavage that is both normal and natural and makes each piece perfectly unique. We are very careful to not send stones that are damaged, meaning, we do not send stones that have large chunks missing or gashes. We hand select each stone based on visual appeal and are confident you will adore them as much as we do.

Otis B Jewelry is a small, women owned business located in New Jersey. Our friendly & energetic staff is dedicated to creating pieces that we would be proud to wear ourselves and we are meticulous in selecting the highest quality gems and crystals for your order. We have enjoyed over 13 years on Etsy and are so honored to be your jeweler! Thank you

To find out when we are running sales, special promo deals, and to take part in our AMAZING giveaways, then be sure to connect with us on Facebook and Instagram! https://www.facebook.com/OtisBGemstoneJewelry/