I am happy to work on custom orders for my customers, from new designs to changing colors or stones on existing designs I offer, I'm always happy to work on something special just for you.

Custom orders are non-refundable, but I am always willing to make adjustments so that you are happy with your purchase. Custom orders will be held for 72 hours before being offered for sale to the public unless prior arrangements are made.

All orders come with a handcrafted, made in the USA gift bag, perfect for gifting! Need a gift enclosure card? I will include one free of charge. Simply leave the wording you want in the card in quotes (" ") in the Notes to Seller section before you check out.

Wholesale pricing discounts are as follows:

Orders of 50 or more products receive a 15% discount.
Orders of 100 or more products receive a 25% discount.
Orders of 250 or more products receive a 50% discount.

Wholesale pricing does not include items in my SALE section or custom designs without prior authorization. Let me know if you'd like a special line designed just for your store, I would be happy to work with you.

*Choking hazard – my jewelry is not made or intended for children. Jewelry is intended for those 14 year and older.

*Sterling silver and gold-filled metals will tarnish when they are exposed to water, chemicals, and air due to a process called oxidation. To help keep your jewelry from oxidizing, keep it stored in the sealed bag I provide and out of direct sunlight.

* If sterling silver becomes tarnished, wipe thoroughly with an anti-tarnish cloth. Do not submerge in water.

All sizes are listed for each product in both inches and centimeters, for your convenience.

Sizing may vary by as much as 1-3mm as I work with natural stones and materials which have a slight variance in size.

Unless otherwise noted, custom orders are non-refundable unless the order is lost, damaged, or has a flaw or defect.

Your satisfaction with your purchase from Chicagolandia Jewelry is my goal.

Steps to take to return an item:

1. Contact me within 48 hours of receipt of item via the Etsy internal messaging system.
2. Ship the package, tracking and insurance are recommended, via USPS or your country's postal service. Items must be unworn and in their original packaging.
3. Message me on Etsy with the tracking information within 24 hours of shipping.
4. Item must be received by me within 10 days of your receipt of original package.

Tracking and insurance are highly recommended for your protection.
Your refund will be issued within 48 hours of receipt of package and only available for items in new condition. I am not responsible for lost packages.

It is my responsibility to make sure your order arrives as described and in a timely fashion.

If an item is lost in transit, I'll be glad to replace it after the postal system's requisite 21 day waiting period has passed and the necessary documentation has been filed.

Please note that there is a buyer form that must be submitted in order for a replacement item to be sent or a refund to be issued.

**Per USPS policy, I cannot start the process for tracking a lost package until 21 days after the date the packaged shipped.**