Shipping:
Timescale for dispatching orders:
-All items in stock will be sent within 3 working days.
-If I cannot dispatch your order within 3 working days, I will get in touch and let you know when it will be dispatched.
-Please check individual listings for lead times on made to order designs.
Shipping methods I use for orders:
-Please note, ALL orders will require a signature on receipt and therefore cannot be sent to PO Box or Mail Receiving Centre addresses.
-I can only post to the delivery address you provide in your order details, no alternative addresses can be accepted by email or any other form of correspondence.
-UK orders: Royal Mail 1st class Signed For.
-International orders; if Royal Mail International Tracked and Signed is available for your country of origin, this service will be used. If not, Royal Mail International Signed will be used.
-International Tracked and Signed offers full tracking from dispatch to delivery.
-International Signed does not offer tracking outside of the UK, but confirms delivery.
-I will send your tracking number when I confirm I have dispatched your order. You will be able to then track your order via the Royal Mail website.
Time it could take for your order to arrive after dispatch:
-UK 1st Class Signed For: Royal Mail aim to deliver this service the next working day, including Saturdays.
-International tracked and signed: International services can be notorious for customs delays. Unfortunately, there is nothing I, nor the delivery service providers, can do to avoid these potential delays. Please remember, I am not responsible for any delays to your delivery due to customs. From my experience, I recommend anticipating delivery within 7-14 working days, however, this could be 21 working days around high traffic times of year (around Christmas time it’s closer to 14-21 days)
Customs and import taxes:
-You could be liable to pay customs or import taxes. I am not responsible for paying your taxes for you.
-You are responsible for any customs and import taxes that may apply. You should be able to get guidance from your domestic customs service as to what charges to expect.
Undeliverable Orders:
-If a package is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible.
-Under these circumstances, you will be responsible for the cost of re-shipping the package.
-Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.
-In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.
Custom orders:
-I welcome custom orders, but I do ask that you contact me direct to discuss this. This allows me to have a fully audit-able trail of our discussions and to allows me to send you design suggestions and mock-up photos of your order throughout the design process.
Orders that get lost on their way to you:
-If your order is lost in transit, I have to assume that the contract for your order is terminated. In these circumstances, I will provide either a replacement item, or if this not possible, a refund. However, I am bound by the conditions of Royal Mail's policy regarding lost packages. Royal Mail do not consider a package lost until the below timescales have passed:
UK 2nd Class Signed For: 10 working days after due date
UK 1st Class Signed For: 10 working days after due date
UK Royal Mail Special Delivery: 5 working days after due delivery date/time
For information about potential shipping times for international orders, please see my Delivery Policy relating to delivery.
Undeliverable Orders:
-If a package is returned to me because it is undeliverable due to an inaccurate shipping address provided by yourself, or if you don’t claim your package from the sorting centre, I cannot be held responsible. Under these circumstances, you will be responsible for the cost of re-shipping the package.
-Should your order be returned to me undelivered and you do not wish to have the package re-shipped, I will cancel the order. I will also cancel the order if your parcel is returned to me undelivered and you do not respond to notification of this within 3 working days.
-In both these instances, a refund will be issued for the value of the items ordered only. If you chose a shipping upgrade when you ordered, this upgrade will not be refunded as it is not standard postage.
