In the case of jewelry, items worn in the body (like pierced jewelry) are considered intimate for health reason.

Earrings are generally a non-returnable item due to hygienic reasons since they pass into the body to be worn.

I do offer returns and exchanges on other types of jewelry though.

I currently offer free shipping on most of my jewelry. I ship USPS first class in order to provide economical shipping with tracking for my customers.

If you need it sooner, I also offer priority shipping as an upgrade.

I am sorry, but I do not discount my work. My work is entirely handmade and I put a lot of time and love into producing it.

I would love to be able to make 3 inch diameter hoops in the reverse style. However, due to the thinness of the metal needed in order to pass through your earring hole, anything above 2 inches in diameter struggles to hold its shape.
I want to make sure I offer you the best possible, so I will not make 3 inch reverse hoops. From time to time I do offer a thicker gauge 3 (or 4) inch hoop. But these are standard piercing hoops, not reverse hoops.

A standard "earring" is usually 20 gauge.

Unclaimed packages that are returned to me from the carrier, maybe re-shipped if the buyer pays for the new shipment. This will apply, even if "free shipping" was applied to your orgianl purchase. Otherwise you will be refunded, minus the orginal shipping cost.