It is you ( the customer) who must make sure your shipping address, details, post/zip codes are correctly listed as I can do nothing to help if I have already posted items to any shipping address which later proves to have typing mistakes misspelled wording or inaccurate details.
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The postage and packaging charge includes one attempt by the courier/delivery service to deliver an order to the buyers address, If they are unable to make delivery, most packages/parcels will be held at your local depot for a further 5 + days (approximately) for collection by the buyer (you )or make alternative date for second attempt of delivery (if applicable)
If the item remains uncollected after this time, the courier/postal service may return the item to me and further postage charges will then be applied and must be paid for in advance of second delivery attempt. Please check with your own depot for advice on this. However I am not responsible for any further return costs, nor offer any refund. I will re-post the item in the same condition returned to me but if it needs a second outer box this will be added free of charge
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Please remember packaging is included in my shipping costs, that includes items like bubble wrap, puffy peanuts, carding, envelopes, boxes, labels, baggies and tissue. . . In short! All packing supplies.
I also offer two options of gift packaging services for that special occasion, please just ask.
Due to new Royal Mail UK rules as from (Monday 21st Jan. 2013) restrictions.
NO PERFUME - will be transported via their shipping methods however empty PERFUME BOTTLES are not included in this and will ship without hindrance.
This rule by Royal mail is for PERFUME, Eau de toilette, aftershave, cologne, however cream perfume related items are not listed in their banned items.International Courier Services are now in line with UK Royal Mail regarding these same restrictions. These restrictions are pretty much the same world wide now.
These terms & conditions DO NOT apply to sales of such items within the UK and there is no restrictions on the shipping of empty perfume bottles worldwide.
CUSTOMS
Each country has their own Import & Custums rules and regulations so check on your own countries allowances and regulations if you're unsure - I do not do this.
SHIPPING - I post my items within 1 - 3 working days of paid order unless there are unforseen delays / holidays etc:
I ship across Highland and Islands, lowlands and mainlands, rivers, oceans & Continents to near & far flung places. My goodies fly over seas, mountains, deserts, rain forests and even volcanos to get to you. I have customers from tiny islands to vast countries across this wide, varied and wonderful Globe - Please come and join them you will be very welcome and well cared for.
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All shipping costs listed do not necessarily include, Highlands and Islands nor do they include areas which may fall under another countries zip / post code but are in far flung or hard to reach places i.e. (ALASKA and HAWAII.) Please contact me with your full zip/post code for an accurate shipping cost if you think your area falls into this . Please note: Additional shipping costs under these conditions will supersede any postage costs listed with the item and the cost difference will have to be paid prior to shipping.
Shipping costs listed with each item is for standard Airmail shipping only
(UK via land route) unless otherwise stated with each listing. Extra insurance is an added option and if you wish to take this please let me know and I will alter the shipping costs to include this. I can't alter this in retrospect. Glass items are shipped at your own risk as NO ! Mail company or Courier company offers insurance on glass items National or International.
INTERNATIONAL SHIPPING:
Can you please ensure your postal address is worded exactly the way your postal service insists upon i.e. The zip / post code in the exact order otherwise your item may be rejected and returned to the sender ( me) This has not happened to me but it has to others sometimes just because something like the postal/zip code was on another line ( or wasn't on another line) when this happens the item is rejected by your country. If this does happen it will inevitably mean a second postal cost will be incurred for you as I can't be held responsible for this. If your country has such rigid rules on this matter it's best to alert me to this before shipping your item and we can both check all is as it should be- Just a wee heads up.
Standard Overseas Postage - from the UK is via Airmail and is not tracked, however I always get proof of postage and will be happy to forward you a copy if you need it.
Iternational Signed For, Tracked & Signed For and Courier shipping options -
'Signed For' / Tracked & Signed For options are often listed on some items for sale directly on the item page, if you wish to alter the shipping options listed in any of the item pages then please contact me and I will set up a 'Reserve Listing' for you with the altered shipping fee. PLEASE Contact me to make this alteration before adding to your shopping cart.
International Signed For options are recommended as they offer a trackable method/signed for option.
No Royal Mail, National or International Courier Companies insure or offer a refund on any items damaged in transit if they are made of or have parts of Glass - Mirror - China Porcelain.
Please note, some countries do not offer any form of tracking procedure at all (many non EU countries do not) which I can do nothing about. I can also do nothing about countries which have a poor delivery reputation (things often go missing!) or poor handling standards. Items being shipped to countries which offer no tracking options at all are posted to you the customer, at your own risk but please understand I will, as always get proof of postage from my end and a copy of this ( if you should ever need it) will be forwarded to you.
Although Signed For shipping costs are higher than Standard Airmail I can often combined postage to the same address when it's a workable option, this can help ofset this cost and offer good value for money.
COURIER SERVICE-
In addition to our standard & trackable shipping options we often arrange Priority service for speedy delivery using a number of national and international Courier companies. Please contact us for costs of this facility for your chosen item. This service is very often a great alternative to mainstream shipping and not as expensive as you might think . PLEASE NOTE - Standard Airmail & Courier items are quoted without added insurance, where this is advised (higher valued items) the extra cost will have to be paid by you, this is approx. $11.00
Postage info-
I always get proof of postage and include a return address on all packages so if anything should go wrong and the package makes it’s way back to me we can try again. I am not responsible for any undelivered, lost or missing items. it is always advised to take the TRACKABLE alternative option offered on all my items.
Shipping from the UK to the USA is on average 7-14 working days which of course excludes any high demand periods, customs delays, strikes etc; but in the UK, we do try harder than many other countries to meet this time period. All Customs terms, conditions (including importation of goods & restrictions) costs/charges etc; are the responsibility of the purchaser, this also includes all taxes due. Always check with your own countries trems and condition prior to buying..
PLEASE NOTE: Once your order is shipped, I am NOT responsible for delayed, lost damaged packages, custom hold-ups or rejections.
( See Airsure / Signed For option above) and school yourself in your own countries Import & Customs Laws.
Goods ordered to be delivered to Countries which are deemed ' Risky ' to ship to due to poor / damaged/ & regularly missing items will only be shipped via insured International Couriers, if insurance is not offered by such companies the item will only be shipped at the buyers own risk. Please advise me if you live in one of these countries.
