We send all our orders by Correos standard registered mail, so we always have a track number of the shipment. Items in stock are shipped within 5 working days once payment is received.
Delivery times are approximate.

If your Paypal and Etsy addresses are different, please let us know which one is the correct. Otherwise, your purchase will be sent to your Etsy address.

If your package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. We can not take responsibility about this fees.

Do you need express shipping?
You can hire it in our section "Priority mail shipping". If you have any doubt contact us, please.

We want you to feel comfortable with your purchase, so if you are not happy with it, please contact us before leaving a negative feedback, so we can work out a refund or exchange.
We accept returns in the first 30 days from product delivery. To approve the return is it necessary that you contact us first and that the product be in perfect condition and with original packing. We are not responsible for loss or damage during the return of the item.
The purchase amount will be refunded by your payment method once we receive the product within 5-7 working days.
Shipping fees are non refundable.

In cases of damage during the shipping process we will accept returns with an 100% refund to you on the item (including shipping cost). You will be required to provide us photos of damaged goods within a maximum of 48h after tracking has confirmed delivery to your location. We will provide you an address to return the product and we will proceed to make the refund only after receiving the item. Please note that damage claims after 48h maximum will not be accepted.

All the stones are sent with a super protective packaging that guarantees that they arrive in optimal conditions at their destination. If you want a gift wrapping tell me when you make the purchase.

Wholesale orders are welcome. The discount will be applied depending on order volume (minimum 15 pieces).

* All stones are natural, we don't sell synthetic stones.
* The pictures shown are of the actual stones that you will receive. Please note that colors may look slightly different depending on your monitor calibration. All stones are natural, so little imperfections can appear.
* Gems are always measured in millimeters (mm) and inches (").
* The dimensions indicate the length x width x thickness.
* Select the stones for his size, not weight! Weight is not a good indication of size because the density varies greatly from one stone to another.
Note: 1ct = 0.2 g / 1g = 5ct
*Explanation of clarity:
- Transparent: the stone allows the diffusion of light without interference.
- Translucent: light passes through the stone, but it is not transparent

Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My brand Aguamarina Gems (Sònia Monge Codinach) is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE3337717625823. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.