<Covid-19>
In the Netherlands, the coronavirus is now more or less under control. However, many other countries are still facing severe challenges. As a result, strict corona measures remain in place. In many countries strict Covid-19 measures remain in place and steps have been taken to minimise physical contact when delivering mail and parcels. Recipients in these countries may no longer be required to sign for delivery, for instance. In addition, many countries around the world are taking measures that may affect the processing and delivery of mail and parcels.
The various measures and precautions taken to contain Covid-19 may negatively affect transit times. In certain countries, delivery may be suspended altogether, albeit temporarily.
<Shipping Methods>
My carrier is Post NL. All shop policies regarding shipping are based on PostNL terms and conditions.
However, parcels reach international buyers with the help of national or regional carriers that Post NL partners with. Other terms and conditions that I’m not aware of may apply.
• Please provide me with your e-mail address, mobile number and full address in the format recommended by your country’s postal service in the message area during checkout, or you can convo me.
• If you live in a country that doesn’t use the Latin alphabet (ie: China, Japan, Korea, Russia etc), please provide your address in the characters used in your country.
These are not a must but it helps expedite the shipping and increases the chance of a successful delivery of your parcel.
<International Transit Times>
Transit times vary from one country to another. Estimated transit time* to your location is provided, along with the shipping cost, when you’re about to order.
However, the various measures and precautions taken to contain the Covid-19 virus may negatively affect transit times. In certain countries, delivery may be suspended altogether**, albeit temporarily. Are you currently expecting a parcel? Then you may have to wait longer than expected.
<Insurance>
All parcels are shipped with insured shipping. All parcels are eligible for lost or damage claims.
However, these conditions apply:
• Parcel is not lost due to an incomplete or incorrect address.
• If an item arrives damaged, the claim must be filed within 72 hours after you received the parcel.
• If a parcel is lost, the claim must be filed within 7 business days after the estimated transit time has elapsed
• The information filed must be complete.
• The item you bought is not confiscated by the customs authority because it does not comply with your country’s import regulations (see: customs and import taxes).
Once I have received compensation from the carrier I will issue a refund within 3-days.
<Customs and Import Taxes>
Buyers are responsible for the items they're importing to their country and any import duties and taxes that may apply. I highly recommend you familiarize yourself with the customs and tax rules and regulations of your country or state.
Please note that I will not alter HS code, devalue items or mark them as gifts on customs declarations forms. I am obliged by law to provide customs authorities with correct information about content and value of parcels.
<Delays>
Please understand the risk of delays**. They are not common, but do happen occasionally.
Delays may be caused by seasonal festivities, sales like Black Friday, strikes, extreme weather conditions or other cases of force majeure. Parcels can also be delayed if held up at customs. Please contact your country’s customs authority if you feel your parcel takes an inordinate amount of time to be processed. Neither my carrier nor I can speed up the handling process by customs.
If you feel your parcel takes an inordinate amount of time to arrive, please check the estimated transit time. Don’t take any action if the shipment is still within the estimated transit time* given. You may also want to check the tracking site before you take any other actions. US costumers can use USPS tracking site.
The various measures and precautions taken to contain Covid-19 may negatively affect transit times**.
<Damage Upon Arrival>
I always take the utmost care when preparing an item for shipping, but accidents do happen during shipping. If you receive a parcel that is damaged upon arrival, an insurance claim must be filed immediately with proper documentation.
• Take photographs (of the inside of the shipping box, the packaging and the damage to the item).
• Make a detailed, written description of the condition of the shipping box and the damage to the item
• Provide as many details as possible.
Damage must be reported within 72 hours after you’ve received the parcel. I cannot file a claim if the information provided is incomplete or if it is filed outside the timeline given. Once I have received compensation from the carrier I will issue a refund.
<Lost Parcel>
If you feel your parcel takes an inordinate amount of time to arrive**, please contact me within 7 business days after the estimated transit time* has elapsed. I’ll try and help to locate your parcel with the carrier I’m using and, if necessary, file a request for information on the whereabouts of your parcel.
There are a number of things you can do yourself before you contact me:
1) Check the estimated transit time*
Don’t take any action if the shipment is still within the estimated transit time given for your location
2) Check the tracking site of the carrier
The current location of your parcel, the last action taken by the carrier or reasons for the delay**, is usually displayed on top of the list.
3) Check with your neighbors.
In your absence a parcel may have been delivered to your neighbors
4) Check the tracking site of your local carrier.
In most countries you can use your national postal carrier tracking site to track your parcel. The current location of your parcel or the last action taken by the carrier is usually displayed on top of the list.
5) Contact your local postal service or carrier.
If the parcel is already located in your country, you may have to contact your local postal service or carrier. In some instances, parcels that are undeliverable may be temporarily held in a local or regional postal depot. You may have to go there to pick up your parcel. Please note that I can’t contact your local postal service on your behalf.
Parcels reach international buyers with the help of national or regional carriers that Post NL partners with. Terms and conditions other than those of PostNL may apply.
<Undeliverable, Unclaimed and Confiscated Parcels>
Please see Insurance, Lost Parcel and Return to Sender Parcels, also Customs and Import taxes and Shipping Methods to prevent this.
<Return to Sender Parcels>
If a parcel is returned to me because it’s undeliverable (due to wrong address or addressee was not home after several delivery attempts), unclaimed, refuse delivery with groundless reasons and/or does not comply with your country’s import regulations, I will send you a convo with details for further action (re-shipping costs will be the responsibility of the buyer). If there is no reply from you within 3 days after I sent the convo, I'll cancel your order and refund the purchase. Please note in such cases my carrier may charge me and you will be charge by me.
If a parcel is returned to me because the faulty is at my carrier or my end, I will send you a convo with details for further action. Re-shipping costs will be my responsibility. If there is no reply from you within 3 days after I sent the convo, I'll cancel your order and refund the purchase.
* You can open or download PostNL delivery estimate here: https://www.postnl.nl/en/Images/20211103-brochure-bezorgtijd-buitenland-en_tcm9-23680.pdf?version=6
**You’re can open and download PostNL International Service Alerts, if you're experiencing delay, here: https://www.postnl.nl/en/customer-service/delivery-status/international-service-alerts/
