Etsy will keep your payment details and information secure and I (Etsy shops) will never see or receive your credit/bank card information.
Items will be sent once payment has been received following the dispatch times indicated above.

ORDER DISPATCH:
Generally I will be able to process and dispatch and order in 3-7business days. This may vary depending on the item so listing details need to be looked at for individual items.


At the moment I am only taking orders for the United Kingdom which will be 3-7 business working days for any items already in stock and ready to post.
If delivery is likely to be longer than this due to issues beyond my control I shall contact you immediately and give you the option of cancelling your order.


CUSTOMS & IMPORT TAXES
Only selling to UK buyers at the moment.

CUSTOM ORDERS:
Update: From October 2020 I am not accepting custom orders due to other work committments.
Custom orders are very welcome, in fact it is one of the ways I first started. Send me an Etsy conversation and take it from there. There is no obligation to place the order at this stage.

If you wish to proceed with your custom order I will be you informed of the making process and check that you are happy with it. before starting we shall agree a price, deadline date and I shall put a private listing for you. once this order has been paid for I shall begin creating your order.

Once a custom order has been started a refund can not be given. Adding to that order needs to be agreed first to make sure i have enough time to meet the deadline. Contact me if this is the case.


PRODUCT AFTERCARE:
There will be a tag or printed information sheet on how best to care for your item. Some of my listings are for items which are intended to be used and I can not prevent wear and tear from happening to your item but I can give advice on how to prolong the life of your purchase.
Every effort will be made to give you the best advice in the shop listing before purchase. If you are unsure then please ask.

DIGITAL PRODUCTS.
Sorry but there are no refunds for digital products once payment has been made. However please contact me if you have any problems with your order so that I can rectify the issue.

PACKAGING:
As a teacher/tutor educating about the environment and the use of green packaging and materials has always been at the forefront of my classes. Therefore I make sure that I limit the use of plastic to where it might be needed to reduce loss of an item such as beads or to keep products in excellent condition whilst in stock such as a cellophane covers on cards. I use these sparingly and reusable resealable plastic bags can be used again or taken to recycling points. I use acid free tissue paper which can be recycled, brown parcel paper, paper envelopes and where appropriate clean bubble wrap which can be reused or recycled. (Check ASDA website for stretchy plastic recycling points in their stores). I also use new cardboard 'pip' boxes which could be reused, and where appropriate I re-use clean strong cardboard boxes. Everything inside of the delivery box wrapping your item will be new.

VAT & TAXES
Sew Indigo Blue is not a VAT registered business, therefore, if you are an International customer please note that you, as the purchaser, are responsible for any duties, tariffs, VAT or other taxes which may apply to purchases in your country.

Sew Indigo Blue is NOT registered to collect VAT in any country. When you see listings with Etsy's "VAT included where applicable" statement under the listng price, please remember that it is NOT applicable in this shop, your country's normal VAT procedures will be applied. Please read this and make yourself fully aware of these guidelines before making any purchases.
In conclusion, any taxes are payable by you.

UK POSTAGE:
Sew Indigo Blue is a UK based seller.
Your order will be sent to the address that you have logged with Etsy. Please double check that the delivery address for your order is correct.

All UK deliveries are made using First or Second Class Royal Mail signed For. Proof of postage is obtained. If you would like your delivery to in any way different to the above then please contact me before making your order so that I can inform you of any additional costs.

INTERNATIONAL DELIVERIES:
At the moment I do not currently ship Internationally.
Digital PDF purchases are available internationally.

Wholesale Orders:
I do supply some local shops in Cornwall with items but they usually chose from a selection that I take along. If there is anything in my shop that you would like wholesale, be it several of the same item or a range , please message me to discuss.

SOCIAL MEDIA:
Please follow me @sewwithindigoblue on Facebook
and @indigo_blue_designs-uk on Instagram
for updates and news.

PRIVACY POLICY:
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information I collect.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of Rope Bowls or bags, for example), if you contact me directly.


Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

All records are held securely on electronic devices with passwords known only to me. My devices are kept up to date and I do not hold any paper versions of your information. I prefer all correspondance to be kept within the Etsy conversations or messaging options offered by Etsy for buyers and Sellers.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me

For purposes of EU data protection law, I, Andrea Millington, am the data controller of your personal information. If you have any questions or concerns, you may contact me at acmilli [!at] hotmail.co.uk. Alternately, you may write to me at:

8 Treryn Close, St Blazey, Par, Cornwall, PL24 2LL, UK

PRIVACY POLICY:

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.


This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.


1. Personal information I collect.


To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of Rope Bowls or bags, for example), if you contact me directly.



Why I Need Your Information and How I Use It


I rely on a number of legal bases to collect, use, and share your information, including:


as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure


Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:


Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention


I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


All records are held securely on electronic devices with passwords known only to me.  My devices are kept up to date and I do not hold any paper versions of your information.  I prefer all correspondance to be kept within the Etsy conversations or messaging options offered by Etsy for buyers and Sellers.


Your Rights


If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:


Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me


For purposes of EU data protection law, I, Andrea Millington, am the data controller of your personal information. If you have any questions or concerns, you may contact me at acmilli [!at] hotmail.co.uk. Alternately, you may write to me at:


8 Treryn Close, St Blazey, Par, Cornwall, PL24 2LL, UK