Payment can be made using debit or credit cards. Payment by Paypal is also welcome. I accept Etsy gift cards.

Your order will be shipped within 3 working days after payment has been received unless you have requested a custom item in which case I will keep you informed on progress.

Full payment is required prior to making custom items.

All products listed in the shop are in stock and will be shipped within 1 - 3 working days once payment has been received. Custom pieces will take a little longer.
I will notify you as soon as I have shipped your order so you know it is on its way.

Shipping is paid for by the purchaser. I use Royal Mail standard first class postage for packages but they are not insured. If you would prefer additional delivery options (such as Signed For) these can be arranged upon request.

Please note that once the package is shipped I am no long in control of arrival times. If you are experiencing a delay please contact your local sorting office in the first instance. If your order cannot be found please let me know as soon as possible.

While packages generally arrive much quicker I allow Royal Mail 2 weeks in the UK and 4 - 8 weeks for international delivery depending on destination before re-sending or refunding for non - delivery.

Please remember that shipping around any holiday period can be slower and unpredictable.

IMPORTANT NOTE:
International buyers are responsible for any and all customs charges, taxes and additional postal fees.

**CHRISTMAS POSTING DATES 2017**
UK orders please place your orders no later than 15th December 2017
Mainland Europe, USA, Canada and Scandanavia 10th December
Rest of World 28th November

A custom order will take time to make and I will keep you informed about it's progress. I will let you know how long it will take when we discuss what you would like.

My products may vary slightly to the listing photos as each item is handmade and therefore unique.

Should you have a mishap with your item super glue works very well to mend polymer clay.

My creations are not intended for young children so please don't let little fingers get hold of them as some parts may break off if dropped and could become a choking hazard.

If you are unhappy with anything or there are any problems please let me know as soon as possible so that we can try to resolve them together.