DomesticHeaven

Domestic Heaven

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Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Welcome to Domestic Heaven!

To learn more about me and my shop, view my About page:
https://www.etsy.com/shop/DomesticHeaven/about

See what inspires me on Instagram: @domesticheaven

Enjoy!

Best wishes,
Charlotte

Announcement

Last updated on Dec 30, 2020

Welcome to Domestic Heaven!

To learn more about me and my shop, view my About page:
https://www.etsy.com/shop/DomesticHeaven/about

See what inspires me on Instagram: @domesticheaven

Enjoy!

Best wishes,
Charlotte

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Charlotte Münster-Swendsen

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Charlotte Münster-Swendsen

Reviews

Average item review
5 out of 5 stars
(147)
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About DomesticHeaven

Sales 556
On Etsy since 2011

Retro values with a Scandinavian twist

Shop members

  • Charlotte Münster-Swendsen

    Owner, Creator, Designer

    Hello! I'm Charlotte and I'm the owner of Domestic Heaven. I do everything myself - from designing and creating to photography and shipping. My background is mostly in retail and I still work full time while running my Etsy shop.

Shop policies

Last updated on April 30, 2022
Welcome to Domestic Heaven!

Thank you for taking the time to read my shop policies page. If anything below is not clear or you have a question, please get in touch and I will be glad to help.

All my items have been hand made with great thought, love and attention, entirely by me.

All items are made in my home in Denmark. My home is smoke-free, but pet-friendly, so if you have allergies, please message me for details. All fabrics and knits have been washed with environmentally friendly detergents only.

While I strive to create the best items that I can, I have found that slight irregularities are part of the handmade process and only add to the charm of each item.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

All prices are listed in US dollars.

Payment can be made via Paypal. This is an easy online payment service – you do not have to be a member and can use a major credit card for your purchase. Payment is processed through a secure site.

You may also pay via direct checkout, through which you can pay with the credit cards accepted by Etsy.

Etsy gift cards are also accepted.

Payment is required at time of purchase. If payment is not made within 48 hours of purchase, I reserve the right to cancel your order. Please let me know if there is a problem meeting this timeframe (I will attempt to contact buyer first).

Custom orders must be pre-paid in full. I will start working on your order as soon as I receive payment. Custom orders will usually ship within 2-6 weeks, depending on the item and my current workload. Please message me for further details.

If you wish to cancel your order, please do so within 24 hours, as 'ready to ship' items are often shipped 1-2 days after the order comes through.

Shipping

***COVID-19 INFORMATION*** I still pack and ship my orders as I normally do. However, due to the Covid-19 pandemic, delivery times may differ quite a bit from the norm, as customs and postal services worldwide are greatly affected at this time. I am asking you to please have patience with these hard-working people, who are doing their best to deliver your orders.

For more specific information on delays in customs and postal deliveries, please consult your local agencies.

Thank you so much!

*****

Items ready to ship are shipped within 1-3 days of receiving payment. Items made to order will usually ship within 2-6 weeks, depending on the item and my current workload. I will start working on your order as soon as I receive payment. Please message me for further details. I will notify you once your order has been shipped.

Please note that I cannot be held responsible for any delays in local customs.

All items are shipped via first class air mail through the Danish postal service (Post Danmark), but will arrive through your local postal service.First class air mail does not include a tracking number. If you wish to have your purchase shipped with a tracking number, this is a possibility. Please note that the cost is quite a bit higher. Please contact me for a shipping quote.

Shipping costs are approximated. I pack all items carefully and ship in brand new or clean used boxes or envelopes.

INTERNATIONAL CUSTOMERS PLEASE NOTE:
If you live outside the European Union there might be an additional sales tax or customs charge added to your order upon delivery. This can vary from country to country, so if you are in doubt, please check up on this in advance through your local customs.

Please note:
- Items will be shipped to your address listed on Etsy. Please be sure that the provided address is correct or contact me if there is an error. Items returned to me due to incorrect address will require payment of the shipping costs in order to have them resent.
- All shipping costs (including any customs tariffs if applicable) are the responsibility of the Buyer.
- Items are packaged securely to ensure safe delivery.
- Packages will not be considered lost until 6 weeks have passed from the date of shipping.

If an item is received in poor condition due to damage by post, an exchange item may be offered. However, I must be notified within 5 days of the customer receiving the item, and require photographic evidence of the damage sustained.

DELIVERY TIME:
Denmark: 2-3 business days
EU countries: 5-10 business days to destination country + customs
Everywhere else: 7-14 business days to destination country + customs
**Above delivery times are approximate. Please take into account that there may be delays in customs and that your local postal services may have excessive workloads during busy periods, such as national holidays.**

Please keep in mind that my country may have different national holidays than yours, which may delay delivery slightly.

Additional policies and FAQs

I am happy when you are happy - please contact me with images and information if you are disappointed with your item and I'll try to offer a solution.

I read all my feedback and would appreciate some from you when you receive the item.

If you're buying a gift for someone, gift wrap is available at no additional cost. Just let me know in the 'Message to Seller' when you check out. I can also ship directly to your gift recipient & add a little note if desired (If so, please also write the message you want to be included in the 'Message to seller' when you check out) or convo me as soon as you have placed your order.

I respond to all convos as soon as possible, usually within a few hours. Although, please take into consideration that we may be in different time zones. As far as languages go, I communicate in English and Danish, but I also understand both Swedish and Norwegian.

Anything I left out? Don't be shy - send me a message and I will gladly advice you.