Dragonflightdesigns
Polymer clay & beaded jewellery handmade in NE Scotland
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Shop policies
Last updated on
April 30, 2022
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Welcome to Dragonflight Designs. I want you to have a great shopping experience so please contact me if there is anything I can do to help.
I hope I have listed here all you need to know concerning my shop policies but if anything is not clear please get in touch.
I hope I have listed here all you need to know concerning my shop policies but if anything is not clear please get in touch.
Accepted payment methods
Returns & exchanges
See item details for return and exchange eligibility.
Payment
Payment is available internationally with a debit or credit card through PayPal (or by using a Paypal account) or, within the UK, by cheque/postal order in UK£. Orders paid for by cheque will be dispatched once the cheque has cleared.
You may cancel your order up until the time it is posted. If the item has been dispatched please refer to the refunds policy.
If there is any query or delay with your order I will contact you by email.
You may cancel your order up until the time it is posted. If the item has been dispatched please refer to the refunds policy.
If there is any query or delay with your order I will contact you by email.
Shipping
Items will be well packaged to protect them during delivery but I do endeavour to re-cycle whenever possible so your order may arrive in functional but re-used packaging. Please contact me if you wish to discuss this.
Shipping times are as follows:
UK
Items will be sent using Royal Mail services and may require a signature on delivery. Standard delivery orders will be posted within 3 business days (excluding weekends and public holidays). Express delivery orders will be sent within 24 hours (excluding weekends and public holidays) and delivered in accordance with Royal Mail’s Special Delivery Next Day service, which delivers to most areas the following working day, and will require a signature.
International
Standard delivery international orders will be posted within 3 business days (excluding weekends and public holidays) using Royal Mail’s Airmail service. Express delivery international orders will be sent within 24 hours (excluding weekends and public holidays) using Royal Mail's Airsure service, where available, which includes insurance and online tracking. Royal Mail aims to deliver within Europe in 3 days and worldwide in 5 days. Please note that buyers are responsible for any and all duties and customs charges.
Items are listed with standard delvery, if you would like your purchase shipped express delivery or you have any special requirements please contact me.
Shipping times are as follows:
UK
Items will be sent using Royal Mail services and may require a signature on delivery. Standard delivery orders will be posted within 3 business days (excluding weekends and public holidays). Express delivery orders will be sent within 24 hours (excluding weekends and public holidays) and delivered in accordance with Royal Mail’s Special Delivery Next Day service, which delivers to most areas the following working day, and will require a signature.
International
Standard delivery international orders will be posted within 3 business days (excluding weekends and public holidays) using Royal Mail’s Airmail service. Express delivery international orders will be sent within 24 hours (excluding weekends and public holidays) using Royal Mail's Airsure service, where available, which includes insurance and online tracking. Royal Mail aims to deliver within Europe in 3 days and worldwide in 5 days. Please note that buyers are responsible for any and all duties and customs charges.
Items are listed with standard delvery, if you would like your purchase shipped express delivery or you have any special requirements please contact me.
Additional policies and FAQs
I am happy to accept custom orders, please contact me to discuss what you are looking for. Please note that items custom made to your specifications may have a longer dispatch time than standard items and may not be eligible for a refund or return, unless faulty.
Unless stated in the description, the item pictured in a listing will be the actual item you receive.
If the item is a gift, I will be happy to provide gift wrapping and to include a personal message. Please contact me to discuss your wishes.
Your feedback is very much appreciated so please take a moment to let others know how you felt about your purchase from me.
Unless stated in the description, the item pictured in a listing will be the actual item you receive.
If the item is a gift, I will be happy to provide gift wrapping and to include a personal message. Please contact me to discuss your wishes.
Your feedback is very much appreciated so please take a moment to let others know how you felt about your purchase from me.