• PayPal is accepted
• Payments via SEPA Bank transfer system is accepted
• Please pay within 7 working days
• In case of delayed payment please contact
• If payment is not received within 7 business days after
purchase, I reserve the right to cancel the sale and re-list
the item.
• For an eventual payment plan please contact before
purchasing

Shipping:
Telephone number:
Most shippers and agencies require a phone number from the receiver, so that the receiver can be eventually informed about the arrival of the package, in order to safe time.
So please provide a phone number that I can give to the shipper. Thank you!

Worldwide shipping:
I ship worldwide. All items are shipped from Germany or from the location of the item within 3-5 business days after payment is received.

Some larger furniture might be only offered to the German or EU market because of too high shipping costs compare to the value of the item.

Shipments within Germany and to EU countries will be send either with DHL, UPS, GLS, ILOXX or private Transportation Service (depending on the size and weight) or other logistic companies. Even personal deliveries are possible within a circle of about 60 Kilometers around Sinzig / Remagen (that includes Cologne North).
International shipments outside the EU continent and Great Britain will be send with DHL (German State Postal Service) or UPS or private Transportation Service unless buyer asks and pays for other shipping methods and arrangements.

Estimated delivery times through shippers:

Within Germany: 2 business days*

Within EU: 3-5 business days*

USA / Canada: 8 - 16 business days*
 (1-3 weeks, depending on customs checks)
Everywhere else: 7 - 24 days*
 (usually quite faster, but is depending on customs checks)
*Please note: Delivery times are estimates only.

Packaging requirements:
The German carriers suggest to package an item in a way so that it could take a fall from about 1,50 m height / 6', without getting damaged. And that's how all my parcels are packed.

I re-use and recycle gently used packaging material whenever possible. All items will be carefully packed and wrapped to ensure safe transit. I cannot be held responsible for mishandling by the postal service or the customs.

If the shipper hands you a package, obviously damaged on the outside, please open the package right away while delivery person is present. If the item is damaged please file a claim right away with the delivery person and "refuse acceptance". The delivery person is a witness and will then take the package back for re-sending to sender (me). The costs for sending back will then be paid by the delivery service!

Please inform me as well immediately. Should you not be present when the delivery is made and you find out, that the item is damaged, then please bring it to the shipper (normally your local Postal Service) or let it be picked up. In order to file a claim, the shipper needs the original package with the item in order to file a claim for their insurance purposes.

Refund:
After receiving the item back through the shipper, I will refund your item including your initial shipping costs.

Combined shipping:
Combined shipping is possible for some items in the shop. If you purchase several items at the same time, you can either:
1. Send a message before buying, to request a re-calculated shipping fee


2. Buy the items directly. I automatically refund differences in shipping charges greater than $3.00.


Customs:
I am not responsible for customs / duty / import fees or postal transit times. Customs declarations for international packages will be declared honestly. Please don't ask to list an item as a gift in order to avoid customs fees. It's not legal.

Based on my past experience with packages, customs pick packages sometime randomly for checks, especially to America. That might result in a delay of the regular shipping time. Nobody has an influence on that, even not your local post office.

We will keep you informed with the progress of the payment and shipment of your item with a tracking number.

Guarantees after German and EU requirements:
The regular guarantee for new items is 24 months, for used items
12 months and starts exactly after receiving.
Used items can have age related signs of use and minor wear and tear,
which are to expected and are no reason for complaints.
Real obvious damages of an item are explained in my description.