I accept payment through PayPal, which is a secure third party payment processor accepting all major credit cards; it is NOT necessary to have a PayPal account to pay through this service.

To pay by credit card click the "Pay with PayPal" button after checkout and use the “Don't have a PayPal account?” option located towards the left of the 'Log in to PayPal' box to complete your transactions.
Feel free to contact me if you have any problems with the Etsy and PayPal payment process. I'd be happy to help.

I ship within 3 working days upon cleared payment and your order will usually arrive at your doorstep within 2 to 14 working days of shipping depending on the country of delivery. Please note that shipping to countries outside the UK can take a little longer so please allow between 5-5weeks (if there is a delay) for your item to arrive.

For orders shipped to countries outside the UK, please be aware that each country will have their own customs/duties taxes, which buyers may or may not need to pay. Buyers are responsible for any and all customs and duties charges that may be incurred.
If there is a discrepancy between your Etsy shipping address and your Paypal shipping address, I will default to your Etsy address. Please double check that you've entered it correctly.

Insurance is not included in the shipping price (unless stated), therefore there is no indemnity coverage for items damaged or lost in transit. Insurance is an option if you want. Just contact me before you make your purchase and I will create a custom listing for you and include the extra cost in the shipping price.

Sometimes we need things in a hurry, so please let me know if you need expedited shipping so that I can get you a shipping quote. I will do my best to get an order to you ASAP. Just contact me before you make your purchase and I will create a custom listing for you and include the extra cost in the shipping price.

Due to legal reasons I cannot claim that any of my products are suitable or safe for children. They are intended for decoration or as keepsake. Although my woolly friends are well-made some are quite delicate and not intended for "rough" play or busy fingers.
Please use your parental judgement.