Hi, Kristin here!

This is the time a lot of people start to order gifts for the holidays. I get tons of messages with questions and custom requests, so I figured I would make a little FAQ list for easy reference!

orders placed after December 10th 2017 that are shipping within the USA will not be guaranteed for Christmas delivery. Please keep this in mind when ordering!
No Guarantee for Christmas Delivery can be made AT ALL for international orders;

-Turn Around Time-

*What is turn around time on glassware after I order?

Turn around time for glassware usually depends on our workload. Generally our glasses take 3-5 days to make.

*Will turn around time be longer the closer we get to the Holidays?

YES absolutely, turn around time will take longer. Usually around Early November turn around time goes from 3-5 days to 5-7 and after Black Friday goes to about a week. We work around the clock (and I mean that closer to Christmas we work something like 20 hour days) to get your orders out ASAP. We will also provide shop updates about our turnaround time so you can see what to expect before you order. You can also message us if you have any questions about it.

*Will all orders be guaranteed for Christmas Delivery?

No, unfortunately we can't make any guarantees for Christmas deliver after a certain order date. We will make a shop announcement for deadlines of ordering for Delivery By Christmas. We usually make this announcement before Black Friday.

-Shipping-

*What are shipping times within the USA?

Most order ship priority which is 2-3 days. Some ship first class which is 3-5. All orders come with tracking now. So you can easily see where your order is in transit.

Do keep in mind that tracking usually takes 24-48 hours to update due to holiday influx at the post office, so if you don't see any movement for the first day or 2 after
it has been marked shipped.

*What are times for international dates?

These can get tricky, so as a rule of thumb we say AT LEAST 14 business days. But it can considerably longer depending on your countries customs regulations.
(For mor information on our shipping policies PLEASE read our shop policies)


*My Order says it was shipped but the tracking number shows no information?

Some information on shipping/tracking info -
We have a rule, we ONLY make a tracking number/shipping label when your order has been made and is successfully packaged and ready to go. We don't make the label to show it's shipped and then have it not ship for a few days as other sellers do. Once the label is made we take it to the post office within 24 hours (unless we create the label on Saturday, then you would see info on Monday). SOMETIMES the post office won't scan when they take the packages (especially when we drop off 50 packages) so it may take a few days to show up in the system. We had an issue in 2013 where hundreds of packages were delayed, and some stolen. Shipping info was not getting updated for the ones not lost or delayed and it was a nightmare. We no longer deal with that post office branch and have had no issues since.
also to note, if a package is delayed we can't take responsibility for that. BUT we do believe if you pay for a product you get it. So in the case of it being believed stolen we will in most cases replace. the ONLY exception to this is if the tracking shows that the package was "delivered" in the tracking information, in that case we won't replace or refund. But we will work with you to get a claim to usps.

-Custom Orders-

*Can I get a custom order in time for Christmas?

Custom orders take a lot of time, so we can only do them to a certain date. Generally we stop taking custom orders in November. So if you are interested in custom designs or gifts contact us ASAP so we can create them for you.


if you guys have any other questions or concerns please see our shop policies, or message me on Etsy!
<3