Announcement
Welcome to Joopy Gems! We sell beautiful gem quality rose cuts and cabochons at excellent prices. For those of you who know us, we have been shipping gems since 2010, sourcing high quality stones and custom cuts, and specialising in rose cuts and cabochons. We are now based in the UK,having been 10 years in Hong Kong, supplying the same high quality, gorgeous stones as we always have!
We aim to reproduce as accurately as possible the actual colours of the gemstones; however, please bear in mind that monitors do vary and so the actual colors may look slightly different from those on your computer screen.
We run periodic offers and deals which we announce on this page, my Facebook page and also on my blog.
Our blog:
http://joopygems.wordpress.com/
SUMMARY OF POLICIES
PACKAGING
We pack our stones with care, and in such a way as to minimize movement and protect the stones from rubbing against each other.
SHIPPING
Standard Shipping:
We ship using the Royal Mail domestic and international service. For customers in the UK we offer 1st or 2nd class postage. Internationally we offer standard and trackable services. Delivery within the UK is a few days; to other international destinations it is 3-10 days.
Express Shipping:
We offer shipping upgrades. Within the UK you can select Royal Mail Special Delivery for next day delivery; internationally we offer the tracked and signed service.
Please contact us if you would like any other courier shipping
RETURNS AND EXCHANGE
We want you to be happy with your order, so we will exchange or refund any item you are not happy with for any reason within 40 days of receipt. We will refund this and your order when we have received the goods.
DAMAGED OR INCORRECT GOODS
Please email us within 3 days of receipt of your order, enclosing a photograph of the defective goods.
ANY OTHER REASON
Please email us within 30 days of receipt of your order, explaining what the problem is, so that we may maintain high standards of quality and service.
Featured items
Items
All Items
Reviews
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iridescentspirit1 on Jan 24, 2024
5 out of 5 starsExcellent quality stones and packaging and labelling, very happy and will buy again.
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ELIZABETH MILES on May 10, 2024
5 out of 5 starsI ordered 6mm cabochons in various semi precious stones. All very good quality.
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Helen on May 9, 2024
5 out of 5 starsTwo beautiful gems that exceeded my expectations! I’m sure I’ll be back for more!
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michalshalon1 on May 8, 2024
5 out of 5 starsI love all of Joopy's round rosecuts. They have a wonderful high dome which is especially generous on the larger ones like this 10mm. Other jewelers are always asking me where I got them.
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michalshalon1 on May 8, 2024
5 out of 5 starsI love all of Joopy's round rosecuts. They have a wonderful high dome which is especially generous on the larger ones like this 10mm. Other jewelers are always asking me where I got them.
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michalshalon1 on May 8, 2024
5 out of 5 starsI love all of Joopy's round rosecuts. They have a wonderful high dome which is especially generous on the larger ones like this 10mm. Other jewelers are always asking me where I got them.
About JoopyGems
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Wholesale availability
We offer wholesale discounts based on overall spend as follows:
$250-$499 - 10% discount. Use code VOLUME10
$500-$999 - 15% discount. Use code VOLUME15
$1000+ 20% discount. Use code VOLUME20
For very large orders, please contact us for an individual quote.
Sizing details
All of our calibrated stones are cut with 'tolerances' - that is within 0.3mm either way. This is completely standard in the industry as to have stones cut absolutely to size raises the price disproportionately (it's around 65% more expensive). However, we do understand that this is difficult if you are using commercially made settings; if this is the case, please let us know and we will send you stones that are absolutely to size or just a little bit smaller.
Seller details
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