Import taxes & Customs:
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Delivery address:
We ship to your Etsy address, so please double check the correct address before you check out!

Processing time:
All the items are 'Made-to-order' and we need 3-7 business days to process your order (this does not include weekends), from the date of purchase, plus shipping time as below!

Shipping time:
Once we've marked and shipped your order. Based on my experience these are the estimated delivery times.

Delivery to UK: 2-7 days
Delivery to US: 3-5 weeks
Delivery to Canada: 3-5 weeks
Delivery to Australia: 3-5 weeks
Delivery to New Zealand : 3-5 weeks
Delivery to EU: 11 to 20 working days
Delivery to the rest of the world : 3-5 weeks

** Please note that the time frames quoted do not include further delays or non-arrivals caused by natural disasters and other bad weather phenomenon, including Covid-19 business disruption!

UK orders will be sent by Royal mail 2nd class standard delivery. Upgrades for 1st Class Signed For or Special Delivery are available.

For the International customers: All orders will be shipped via airmail with protective packaging flat rate to international buyers. Upgrades for Signed For International Tracked & Signed are available.

** Please note that once an item is shipped to you I have no control over whether a delivery is going to be successful or not. I recommend to contact me for the shipping upgrade - 'tracking and sign-for' option! Many thanks!

Please note:: As all the items on this site are handmade to order and not taken from stock, please be considerate regarding a realistic time frame in which to receive your order.


Outside of the UK / EU:: Please order at least 4 weeks before the date you actually need the bunting.

UK & EU at least 2 weeks notice! Some exceptions can be made if your order is urgent, but please contact me first to check if I can meet your expectations.

If a delivery date is not specified, orders will be prioritised according to date of order received.

Many thanks in advance for your kind consideration!

PRIVACY POLICY Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. INFORMATION I COLLECT

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of physical wall art prints, for example), if you contact me directly.

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you with my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for up to 7 years (as required by UK tax law).
- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

For purposes of EU data protection law, I, Y Jones, am the data controller of your personal information. If you have any questions or concerns, you may email me at: katzcorner at outlook.com