Arizona recipients will be charged tax. According to changing sales tax laws in many US states, you may be charged sales tax if you are outside of Arizona. Etsy automatically collects and remits sales tax.

I want you to be happy with your purchase! I will gladly work with you to find a solution, but have some general guidelines:

Returns and exchanges are accepted if Lila Clare Jewelry is notified within five days of your receipt of the jewelry, and the jewelry is mailed back within seven days of receipt in the condition in which it was received. Worn jewelry may not be returned or exchanged.

Please return your items protected in a box and bubble mailer. Customers are responsible for damage that occurs during return shipping. Return shipping costs are not reimbursed.

Returns for custom orders and sale items are not available.

All jewelry is guaranteed for six months from the time of purchase. In the unlikely event that a piece breaks, simply return the item and it will be repaired free of charge. If your chain breaks within six months of purchase, I will repair or replace it free of charge. If it is more than six months after purchase or you know the break was not the fault of the maker (thanks for your honesty!), replacement chain is $10 plus $4 shipping.

All of my necklace chains are adjustable: the total chain length is 18" and there are loops for clasping at 16" and 18". Lila Clare Jewelry is unable to offer alternate chain types than those pictured. However, I am able to adjust your necklace to a custom length upon request. this is free, when requested at the time of purchase, for lengths up to 20". Over 20" chain lengths are an additional $5.

Different lengths not ordered at the time of purchase are an additional $10 per adjustment, plus $4 shipping.

I ship via United States Postal Service (USPS) first class mail with delivery confirmation. I would be happy to ship your items via USPS Priority Mail 3 Day or Overnight for the shipping cost. Please select this upgrade to Priority Mail 2-3 Day at checkout, contact me for USPS Express (overnight) options.

Lila Clare Jewelry is not responsible for items delayed by the post office. Once the package is marked "accepted" by USPS, it is not longer in my control. In the unlikely event that you don't receive your jewelry or it is damaged, contact me and we'll work towards a solution.

Rarely a package is marked as Delivered by USPS, but not received by buyer. Please ask neighbors, family members, house mates if they've seen the package & check alternative delivery locations (apt office, porch, etc). Then, if still not located follow the protocol to file a claim with USPS.
1. Best option: Go to your post office branch and talk to the manager. File a complaint in person.
2. File an online report with the USPS https://prd2faq.usps.com/faq/iq/usps/request.do?forward=emailUs
3. File a complaint over the phone by calling 1.800.275.8777.
Please provide me with a copy of your complaint receipt. Once the USPS investigation is complete, and if the package has not been found, I will determine whether or not to refund.

I'm happy to ship outside of the United States. :) Please be aware that many countries have customs charges for imports. Each country handles imports and customs charges differently. These charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. As a seller, I'm not able to predict or explain these fees. For more info, see: https://www.etsy.com/help/article/5023