I send high-resolution PDFs. You can print on your printer or send to a print shop like Office Depot, Staples, or Kinkos. If you would like to print at a photo shop or using a service like Vista Print, let me know at time of purchase and I will make sure to send the appropriate file type with the correct sizing specifications.

When you print, make sure that the scaling is set to "None" or the size options is set to "Actual Size" (depends on your version of Adobe). Also make sure that the comments & forms part is set to "Document".

Download the file from Dropbox since printing directly from there distorts the file, and it will print wrong.

I've had some issues with my outgoing emails reaching their destination, so I'm not comfortable sending them through my email program. The files are either too large, or my SMTP settings are overwhelmed by the awesomeness of the design and hiccup. This is why I will send you a link to the file through Dropbox.

Although many think I sit around eating bonbons with my feet up while watching my stories and waiting for orders, my day is typically quite full. I drop my daughter to school then start my work day with a cup of coffee. I promise you... you want me to have that coffee. After that I answer questions, respond to emails, and process new orders.

I then work on custom orders, develop new designs, photograph and list new products, develop a presence on social media, balance the books, order supplies, revamp old listings and product designs, and sometimes play with new materials or techniques.

I do not accept returns or exchanges on digital items. I only accept returns or exchanges on physical items when the item arrives damaged or incorrect.

I don't accept returns because we go through an extensive proofing process together. I adjust digital files as needed, and I never print anything until I have your express print approval.

I have a thorough quality assurance process, but I and the trusted vendors I contract with are merely human and can make mistakes.

If you are ever dissatisfied with the finished product, contact me and we will decide a course together. Please note: opening a case against me without contacting me first will be considered an act of war, and my response will be swift and harsh yet always respectful.

Shirts, Tanks, and Sweaters:
- Wash inside out in cool water with mild detergent
- Hang to dry (recommended) or tumble inside-out on low
- NO: iron, dry cleaning, chlorine bleach

HTV - heat transfer vinyl - a super thin sheet of vinyl with a heat-activated adhesive that sticks to the fabric

DTG - direct to garment - a printing process much like an inkjet printer but with fabric inks that prints the design directly onto the fabric

Screen Printing - actual screen print ink that is printed onto a transfer sheet and I apply with a commercial heat press

Sublimation - a special dye that is printed onto special paper that turns into a gas when heated and is permanently absorbed into certain types of fabrics and surfaces

When unpacking a DTG item, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. Sometimes the shipping department from my manufacturer will include a card explaining the reason.

During race season, I make shirts twice a week; outside of race season, once a week. If you order just after I've made shirts, it could take a few days for processing until the next shirt-making day. Also, there are times when I am waiting for supplies to arrive. I conservatively estimate my processing time with the hopes to always exceed expectations. Have a deadline? Ask! I'll do my best to make things work if I can.