JanneGlass is taking a short break
Reviews
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Happy on Apr 26, 2017
5 out of 5 starsThis was sent quickly, it is beautiful and true sizing. Very comfortable and amazing. I will buy again.
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Nicola on Mar 15, 2016
5 out of 5 starsLovely satin finish silver and gorgeous sparkly stone. Beautiful work and very smooth transaction :-)
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Jennifer on Dec 4, 2014
5 out of 5 starsIts a lovely piece, just as described so couldnt be happier. thanks so much for quick postage and communication, much appreciated. Will shop again at your website for sure.
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slotcanyon on Oct 6, 2014
5 out of 5 starsshe takes my ideas and makes them fantastic. this charming earring/ring set proves it!
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Mette on Sep 2, 2014
5 out of 5 starsCool and different rings. I love the colors and the finish, and they look great on my finger. Contact with the seller was excellent!
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slotcanyon on Jul 20, 2014
5 out of 5 starseven more beautiful than in photo. the artist even changed the posts for me to be more comfortable.
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Shop policies
I hope you can find all the answers to your questions here. If not, please feel free to contact me through Etsy and I will get back to you as soon as possible (usually within 24 hours)
Accepted payment methods
Returns & exchanges
Payment
You do NOT need a Paypal account to make a payment through Paypal. Here's a helpful link complete with images to show you exactly how easy it is: http://www.etsy.com/help/article/361
If using Paypal, please be aware that I will ship to the address listed in your PayPal account - not the one connected to your Etsy account. Please make sure that your PayPal address is the address where you would like to have your order shipped.
Shipping
Depending on you payment method, your order is shipped to the address you provided - in case of Etsy Direct Checkout to the address you provided to Etsy, in case of Paypal to the address on your Paypal account. Please make sure this address is correct, as I am not responsible for extra costs in case of delivery to the wrong address.
◉ TRACKING & SIGNED FOR DELIVERY:
I always use shipping services that provide tracking to your location so you can follow your order. For international orders I use signed for delivery - if available. If you want to be sure of signed for delivery, contact me before you purchase so I can check whether this will be available in your situation.
◉ CUSTOMS:
For International orders, I am required by law to state the value of the items on a customs form. Please be aware that each country may require customs fees or taxes upon arrival. All taxes, duties and customs fees associated with international shipping are the responsibility of the buyer. I have no control over these charges and cannot predict what they may be.
Additional policies and FAQs
All my items are made only once, unless stated otherwise in the listing. Anyone who purchases one of my creations will have a truly unique item.
In general I do not remake items in other sizes. If it is possible, I can adjust an item to your size, but most of the time the construction of the jewelry does not allow resizing. I definitely cannot resize items containing resin or gemstones.
◉ GIFT PACKAGING:
All my items come in small jewelry boxes ready for gift giving. If you order multiple items I will combine them together in one or two boxes. Please, let me know if you need a separate box for every item, or whether you'd like to include a note.
◉ CUSTOM ORDERS:
If you fall in love with an item that does not come in your size, I would love to make a design specially for you inspired by the item in question. But this will always be in another variation of the design, with different colors or sizes, and matching your personality, preferences and wishes even better than the original :-)
Convo me if you are interested and want more information about the possibilities.
◉ JEWELRY LOVE & CARE:
I want you to love your jewelry for a long time. Please take into account a few simple precautions.
In general:
All materials I use are water resistant, but prolonged exposure is not recommended. Jewelry is not fond of showering, swimming or other sports exercises.
Silver will tarnish over time, even Sterling and Argentium silver. Tarnishing will occur faster if the silver is not worn.
To clean your jewelry you can use a standard silver polishing cloth available at your local drugstore. This cloth is safe to use on jewelry containing resin and/or gemstones.
Caring for jewelry containing resin:
DO NOT soak your purchase at any time in liquid jewelry cleaners, it will - most likely - ruin the resin.
To clean the resin you can use a soft toothbrush with lots of mild dish soap and water, rinse thoroughly and dry.
Resin is strong and durable, but if dropped or knocked against hard surfaces it can scratch or break.
◉ FINDING OUT YOUR RING SIZE:
If you have a ring that fits you well and is about the same width of the ring you want to purchase, you can use it to take your measurements yourself. Here is one link that will help you http://findmyringsize.com/
But I strongly recommend going to a jewelry store/counter and let them determine your ring size for the ring type you want to wear and for the finger you want to wear it on. This gives you the most accurate result.
I don't recommend trying to measure your finger by yourself, as this is very inaccurate and you will most likely end up buying a ring that does not fit well and is uncomfortable for you to wear.
◉ ETSY ETIQUETTE:
If there is anything wrong with your order, please contact me first before leaving a negative review. I would very much appreciate the opportunity to provide you with great customer service and remedy any problem with your order.
Seller details
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