MistressCollection
Julia Smith Designs & The Mistress Collection
York, United Kingdom
Shop policies
Last updated on
June 16, 2022
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Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Payment
The Mistress Collection accepts payment via Paypal.
Shipping
All Orders:
Handmade items will ship within 14 working days of the order being placed.
Last order date for a Christmas delivery; UK 20 Dec 2017, Europe 9 Dec 2017, US/International 2 Dec 2017.
Please note that if you are paying via an eCheque that this can take up to 5 working days to clear in my account and therefore I cannot start your order until it has cleared, this will then add a further 5 working days to the shipping time (19 working days).
All buyers will receive a confirmation email when items have shipped.
If you require your order for a specific date please check first that we can turn the order around and ship it to you to make the date. We don't want to disappoint!
UK Shipping:
Items shipping internally in the UK will be sent 1st Class.
If you require a tracking number (Recorded Delivery, UK only) or faster delivery such as Special Delivery (UK only) please enquire in advance of placing your order to ensure we can fulfil this within the making-up time.
Delivery to a business/work address is possible however due to problems we have experienced we advise you to alert your office's mail department that you are expecting a parcel and make sure they know who you are in advance of the parcel arriving. We have had parcels returned from mail offices where they have not known the recipient, or where employers have chosen not to accept personal mail for employees, or have assumed they no longer work there when in fact they do. We cannot be held responsible for such occurrences and cannot replace mislaid items. These instances are beyond our control and responsibility.
International Shipping & Delivery to Business/Work premises:
All international orders are sent Airmail, it is not possible to track Airmail from the UK internationally. Because of this we cannot offer refunds or replacements for orders that get mislaid due to the postal system.
Delivery to a business/work address is possible however due to problems we have experienced we advise you to alert your office's mail department that you are expecting a parcel from the UK and make sure they know who you are in advance of the parcel arriving. We have had parcels returned from mail offices where they have not known the recipient, have chosen not to accept personal mail for employees, or have assumed they no longer work there when in fact they do. We cannot be held responsible for such occurrences and cannot replace mislaid items. These instances are beyond our control and responsibility.
Handmade items will ship within 14 working days of the order being placed.
Last order date for a Christmas delivery; UK 20 Dec 2017, Europe 9 Dec 2017, US/International 2 Dec 2017.
Please note that if you are paying via an eCheque that this can take up to 5 working days to clear in my account and therefore I cannot start your order until it has cleared, this will then add a further 5 working days to the shipping time (19 working days).
All buyers will receive a confirmation email when items have shipped.
If you require your order for a specific date please check first that we can turn the order around and ship it to you to make the date. We don't want to disappoint!
UK Shipping:
Items shipping internally in the UK will be sent 1st Class.
If you require a tracking number (Recorded Delivery, UK only) or faster delivery such as Special Delivery (UK only) please enquire in advance of placing your order to ensure we can fulfil this within the making-up time.
Delivery to a business/work address is possible however due to problems we have experienced we advise you to alert your office's mail department that you are expecting a parcel and make sure they know who you are in advance of the parcel arriving. We have had parcels returned from mail offices where they have not known the recipient, or where employers have chosen not to accept personal mail for employees, or have assumed they no longer work there when in fact they do. We cannot be held responsible for such occurrences and cannot replace mislaid items. These instances are beyond our control and responsibility.
International Shipping & Delivery to Business/Work premises:
All international orders are sent Airmail, it is not possible to track Airmail from the UK internationally. Because of this we cannot offer refunds or replacements for orders that get mislaid due to the postal system.
Delivery to a business/work address is possible however due to problems we have experienced we advise you to alert your office's mail department that you are expecting a parcel from the UK and make sure they know who you are in advance of the parcel arriving. We have had parcels returned from mail offices where they have not known the recipient, have chosen not to accept personal mail for employees, or have assumed they no longer work there when in fact they do. We cannot be held responsible for such occurrences and cannot replace mislaid items. These instances are beyond our control and responsibility.
Additional policies and FAQs
The Mistress Collection does do wholesale and has no minimum order. Payment is required up front for the full order before shipping. Please contact to discuss further.