***Current turn-around is up to 3-4 weeks***
All the the items here are handmade to order. As a result my turnaround time can vary between 3-5 days and 2-3 weeks depending on how busy workload is.

Parcels within the UK are sent via 1st Class Royal Mail and usually arrive within 3 working days from dispatch. If your order has not arrived within 10 working days of dispatch please get in touch.

International orders are sent via Standard Airmail. Royal Mail suggests that they should arrive within 5-7 working days from dispatch. However, I have found that they often take slightly longer, especially during busy periods. If your order has not arrived within 3 weeks please do get in touch.

***Please allow extra time between dispatch and delivery when ordering in the run up to Christmas***

Royal Mail guidelines on when a parcel is officially considered "lost", vary depending where your order is travelling to. Refunds and replacements will be arranged after their timeframes have lapsed. Please ensure that your address is correct before submitting your order.

If you can not find the design, colour etc. that you would like please do get in touch and I will be happy to help.

PRIVACY POLICY

This Privacy Policy sets out how and when I collect, use and share information when you purchase an item from My Unicorn Planner, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information I collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom or personalised order for example), if you contact me directly.

Why I need your information and how I use it

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up to my mailing list;
- if necessary to comply with a legal obligation or court order in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and my legitimate interest to improve my services; and 2) compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Compliance with laws: I may collect, use, retain and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal any regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete: You may also have the rights to change, restrict my use of, or delete your personal information. Absent of exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object: You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me after providing your express consent to receive them. In such cases I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or it is needed for legal reasons
- Complain: if you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to contact me

For purposes of EU data protection law, I , Lindsey Gordon, am the data controller of your personal information. If you have any questions or concerns, you may contact me at myunicornplanner [!at] gmail.com. Alternatively, you may mail me at: Lindsey Gordon, My Unicorn Planner, 70B Congleton Road, Biddulph, Staffordshire, ST8 6EG