Custom orders are welcome, depending on time and availability.
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Accepted payment methods
Returns & exchanges
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Payment
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Additional policies and FAQs
As the soul purpose of my creations and designs are to be made completely uniquely and one of a kind, my designs and patterns may not be reproduced or copied in anyway.
Privacy
When you place an order with me, I need certain information to fulfil your order of textile art and artist bears.
What I collect from you:
Name(s)
Delivery Address
Any other information you choose to give in order for me to fulfil your requirements.
What I do with the information I gather:
I require this information to personalise your chosen creation i.e adding a message to the product with a name etc. I will contact you only with updates of your orders progress and once the order is complete I will no longer contact you in anyway, including any promotional offers, unless you choose to contact myself through etsy with a question.
Information Sharing:
I share information on Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service Providers:
If you choose to contact me through my email, I will only share your email address with my email provider Gmail in order to get back to you.
Compliance with laws: I may collect, use, retain, and share your information if I have believe that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Compliance with laws
I may collect, use, retain, and share your information if I believe that it is reasonably necessary to: respond to legal process or to government requests or enforce my agreements, terms, and policies.
I retain your personal information only for as long as necessary to provide you with my services. Your order details do remain on Etsy's order page.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
How to contact me
Susan Allen
olittleshinedesigns [!at] gmail.com