Padfieldbears

Padfield bears by Michelle Doig.

High Peak, United Kingdom

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Michelle Doig

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Michelle Doig

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About Padfieldbears

Sales 74
On Etsy since 2013

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Fluffy stuff

Shop members

  • Michelle Doig

    Owner, Solo Act

    Hello! I'm Michelle Doig the creator of Padfield bears. You can also see my work on the Padfield bears website - just click on the link above

Shop policies

Last updated on May 10, 2022
Unsure about anything, any worries or questions please contact me. I am always glad to hear from a fellow bear lover :-)

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Payment

Once payment has cleared in my Etsy or Paypal account I can post out your bear this is usually an instant payment but some linked to bank accounts may take several days. I will message you within 24hrs of your order and again when your parcel has been sent so you can look out for it.

Shipping

I ship world wide so if a price is not shown for your country please contact me for a price.
I know how exciting it is waiting for a new parcel! With this in mind I always try to post out as soon as payment has cleared in my account on the same or next day where ever possible.
All bears are sent via a tracked and signed for service as quickly as is reasonably affordable. If you need a bear for a particular date please let me know in advance to avoid any disappointment. Please make sure that your Etsy, Paypal, or credit card address is correct at time of payment as this is the address that your bear will be posted to and sadly due to recent scams I can not send your bear to a different address or to a post office box.
It is a little difficult to estimate combined postage for bears travelling together as my bears are all shapes and sizes so please message me so I can offer you the lowest price and be assured I am not trying to make any money from posting costs.
If a package is held up in a back log at customs or by bad weather this is out of my control and I can not be held responsible for these kind of delays. All bears are sent securely packaged and clearly labeled inside and out.

Additional policies and FAQs

Bears come complete with their own sleeping bags and a little swing tag with my details.
Please note bears sold to countries outside the UK may be subjected to import taxes or duties. As I am trading as Padfield bears I can not send parcels marked as ‘gifts’ or under value to avoid payment of such. You as the buyer are responsible to pay these to your government on top of any monies you have paid to me. Parcels may be opened by customs at any point of their journey to you, so I have to pack your bear with this in mind and abide by any restrictions of goods.
All of the Padfield gang are created by hand from my own patterns at home in my UK studio.
I often get asked if I undertake commissions and the answer is 'sort of/sometimes'. My creativity can be undisciplined, a new idea taking over before I know it. I usually work on several bears at once and occasionally it may take over a year to feel happy that a bear is ready for the world. Some bears come easy others take time to think about at different stages. I don't replicate bears unless they are twins made together and bears for me develop according to their own plan and I am just the help :-)
So if you really like a particular one of the Padfield gang and are no hurry drop me a message and we can take it from there.

Privacy

Padfield bears / I have access to limited personal data for core business purposes.
When you place an order with me, I will receive your name, delivery address and email address from Etsy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Etsy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes. Nor any other purposes other than the circumstances listed below or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Etsy to comply with my obligations.
• With delivery companies/payment processes to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted
See this Seller Handbook article for a sample privacy policy you can customize for your shop.

Seller details

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