PolClary is taking a short break
Reviews
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Marinca on Jan 7, 2019
5 out of 5 starsFabulous and warm! I'm absolutely delighted with this hat. Stunning quality.
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Marinca on Jan 7, 2019
5 out of 5 starsGorgeous hat, arrived fast and beautifully packaged. I've received many compliments already.
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Claire on Sep 28, 2018
5 out of 5 starsBeautifully made with an unexpectedly swift shipping timeline! Also, very nicely presented with pretty packaging ... thanks!
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Claire on Sep 28, 2018
5 out of 5 starsBeautifully made with an unexpectedly swift shipping timeline! Also, very nicely presented with pretty packaging ... thanks!
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Heidi on Nov 22, 2017
5 out of 5 starsBeautiful soft rich raspberry purple fingerless gloves! So comfortable to wear and very well made- love the cable!
"So, Pol, you're kind of crafty, right?"
Shop members
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Clary
Owner, Maker, Designer
Pol/Clary. Called Pol by her daughter and Clary by the rest of the world. She designs, write the patterns for, and makes all the one of a kind items herself.
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Lizzy
Sales Team, Internet Gremlin
Lizzy is a freelance translator. She 'does all the internet stuff', writes the product descriptions, does most of the photography, and translates correspondance for Pol.
Shop policies
PolClary makes one of a kind items in every price range. All of the items are original PolClary designs. All items are handmade by me, Clary van Rijswijck.
If you have any questions, don't hesitate to contact me.
Accepted payment methods
Returns & exchanges
Cancellations
Payment
You do not need a PayPal Account to pay for your items through PayPal. You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll Down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Shipping
Europe: 9 December
The Netherlands: 18 December
Due to the global pandemic, PolClary is temporarily shipping only within Europe.
All items are one of a kind and ready to ship immediately!
Please keep in mind that items are shipped from The Netherlands, so it may take longer than you are used to to receive items. I will ship your package as soon as possible, at the cheapest rate possible. I will refund you if the shipping is cheaper.
All purchases are shipped after the payment has come through. Packages will be shipped via the Dutch Postal Service via Standard Priority. I may ask for a phone number, as packages have a chance of not being delivered without one in certain countries.
Packages are sent without tracking or insurance to keep the shipping affordable. If you want tracking or insurance, please send me a message beforehand and I will change the shipping price for you. I am terribly sorry for any delays or slow shipping due to restrictions and customs of your country. If you would like to discuss alternative shipping, please contact me.
To spare the environment and keep shipping affordable, I try to repurpose, recycle and reuse shipping materials if possible. All packages are gift wrapped. A hand written note with care instructions is included with every order.
General estimated shipping times, as told by the Dutch Postal Office:
The Netherlands: 1 - 3 business days
Europe: 3 - 7 business days
Due to the global pandemic, PolClary is temporarily shipping only within the EU.
Sometimes, items may arrive earlier or later, depending on the season, weather conditions, customs and regulations of the country.
Additional policies and FAQs
All items are giftwrapped free of charge. If you'd like your purchase(s) giftwrapped for another person (or if you have more than one item wrapped for different people), let me know in the "message to seller" section. I'll make sure the care instructions are addressed to them, and add a tag for you to write a message on.
Have a question or a request? Do not hesitate to contact me.
Privacy
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
I do not store your personal information outside of the Etsy seller website. If you want your information changed or deleted, please contact Etsy directly. If you have any concerns, please send me an Etsy conversation through the Etsy shop conversations.
Information I collect via Etsy:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
-as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law
Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
-Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
-Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.