We accept payment through PayPal, Visa Mastercard and Etsy Gift Cards.
Payment must be made in full and have cleared before items are shipped.
Items that are not paid for within 5 days of purchase will be relisted unless other arrangements with ourselves have been made!

UK Shipping is made within 3-5 working days( in most cases sooner ) via tracked courier. Please advise a safe place at your property the courier can leave your parcel if you're not in. If you require an item sooner please get in touch and we'll see what we can do!
Overseas shipping is mostly made via Royal Mail Airmail ( this is an untrackable service ) Tracking can be made available but costs considerably more! Please get in touch prior to purchase for a quote!

In line with the General Data Protection Regulations (GDPR)

Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
When needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
When you have provided your affirmative consent, which you may revoke at any time, such as requesting us to source items;
To comply with legal obligations such as tax returns; Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 7 years to comply with the HMRC

Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions in connection with Etsy. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws other than your jurisdiction.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Anneke & Neil Lockwood, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at replacements [!at] crash.karoo.co.uk.