Announcement
ShangrilaGems are famous for quality gems and superb service. ALL OUR GEMS ARE FULLY TRACEABLE and most of our DIAMONDS are from BOTSWANA. Many of our gems are cut by our own staff in house, in our own manufacturing outlet. ALL OUR GEMS ARE AND FULLY TRACEABLE FROM THE MINE; OUR DIAMONDS ARE FROM JWANENG MINE BOTSWANA. Many of our gems are cut by our own staff in house, in our manufacturing outlet. So we know where the stone is from and who cut it. We know their journey from the mine to you the customer. ShangrilaGems are corporate members of the Gemmological Association of Great Britain and we look to uphold their high standards of gem research and representation. Our customers include gem re-sellers in the London gem district, leading designers and both British and International gem and bead wholesalers. We also have a large selection of stock on Gemrockauctions.com. Please note that we will accept bank transfers direct to our bank account - please contact us for details of you would like to pay in this way.
PLEASE NOTE WE NO LONGER SHIP ITEMS BY STANDARD AIRMAIL. ALL ITEMS NO MATTER WHAT THE COST WILL BE TRACKED OR SIGNED FOR - DEPENDING ON THE COUNTRY AND IF TRACKED IS NOT AVAILABLE ITEMS WILL BE SIGNED FOR. THIS IS BECAUSE OF TOO MANY ITEMS GOING MISSING. ALL INTERNATIONAL POST IS CHARGED AT COST. WE MAKE NO PROFIT ON THIS AS UK POSTAL COSTS ARE HIGH. WE RECOMMEND PURCHASING ADDITIONAL INSURANCE AT CHECKOUT.
WARNING: IF IT LOOKS TOO GOOD TO BE TRUE IT IS BECAUSE IT IS!
*OUR DIAMONDS ARE GENUINE NATURAL DIAMONDS AND WHEN THEY HAVE BEEN TREATED WE WILL INFORM YOU.
*MANY SELLERS ARE SELLING COATED DIAMONDS - THESE HAVE BEEN COATED WITH CHEMICALS TO IMPROVE THE QUALITY OF POOR ROUGH AND MAKE THEM LOOK SHINY; WE CAN EASILY SPOT THEM.
*SOME ARE GLASS FILLED DIAMONDS -WITH VERY LITTLE DIAMOND IN THEM. THEY WILL ALL PASS TESTS WITH AMATEUR DIAMOND TESTING EQUIPMENT BECAUSE THEY CONTAIN SOME DIAMOND. PLEASE BE WARNED. THEY ARE CHARGING FAR LESS THAT THE REAL THING WOULD COST TO PURCHASE ON THE WHOLESALE MARKET.
ShangrilaGems Information on Responsible sourcing of rough stones and manufacturing practices and procedures.
ShangrilaGems will not work with organisations or factories that abuse child labor. Where we do not manufacture gemstones in ShangrilaGems own family factory, we have strict guidelines on the conditions we expect the staff and workers in the factories and cutting shops we are partnered with to work in that will not be detrimental to the health of the staff. If these are not adhered to we will cease to work with a company.
* All our gems are Fully Traceable. We know the country they come from and the specific mine.
* Our diamonds are all sourced from Botswana from the Jwaneng mine. The largest diamond mine in the world.
* Botswana upholds extremely high mining standards; No diamonds are conflict diamonds or blood diamonds.
* We cut these diamond in our own family run factory in Surat, India and there is no child labor.
* The staff are paid well and the conditions are good and the staff are well trained and looked after and are content and happy.
* We are cautious to use the word ‘ethical’ for gems or diamonds as in our experience ‘ethical’ means different things to different people.
* ETHICAL IS A SEVERELY ABUSED TERM.
ShangrilaGems Disclaimer:
Any information we put on our listings on the healing properties of gemstones is information from the public domain and information on healing properties that have proven to work for some people in the past. We cannot guarantee the healing properties of the gemstones. We cannot take responsibility for the physical and psychological effects the purchaser deems to be from the effects of the gemstone. If a gemstone is purchased for healing properties and the stone does not work as the purchaser believes it should - that item is now a used item and considered second hand on the part of the seller.
Featured items
Items
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Reviews
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Kerry on Mar 17, 2024
5 out of 5 starsGorgeous little garnet beads in beautiful and unusual colours. Arrived very quickly and was very well packaged. Lovely seller and great communication. Thanks ever so much.
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Anthony on Oct 21, 2023
5 out of 5 starsGreat shop with incredible gems. I highly recommend this shop.
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Anthony on Oct 21, 2023
5 out of 5 starsSarajane has been of great help. She was eager to give us the best service. And was very kind to us. What about the opal ? The opal is just wonderful. And more beautiful in real. I highly recommend the shop Shangrila Gems. You can trust them. They are more than professional 🙌
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Andrea on Jul 29, 2023
5 out of 5 starsQuality of the item is very good, matched the description perfectly and met expectations.
About ShangrilaGems
Shop policies
Follow ShangrilaGems on INSTAGRAM @shangrilagems. See also NirvanaGems London who are now managing the sale of some of our high quality CABOCHON & BEADS. See https://www.etsy.com/uk/shop/NirvanaGemsLondon. All items sourced by us, and sold by the supremely knowledgeable and organised Lena Balian.
WARNING: IF IT LOOKS TOO GOOD TO BE TRUE IT IS BECAUSE IT IS!
*OUR DIAMONDS ARE GENUINE NATURAL DIAMONDS AND WHEN THEY HAVE BEEN TREATED WE WILL INFORM YOU.
*MANY SELLERS ARE SELLING COATED DIAMONDS - THESE HAVE BEEN COATED WITH CHEMICALS TO IMPROVE THE QUALITY OF POOR ROUGH AND MAKE THEM LOOK SHINY; WE CAN EASILY SPOT THEM.
*SOME ARE GLASS FILLED DIAMONDS -WITH VERY LITTLE DIAMOND IN THEM. THEY WILL ALL PASS TESTS WITH AMATEUR DIAMOND TESTING EQUIPMENT BECAUSE THEY CONTAIN SOME DIAMOND. PLEASE BE WARNED. THEY ARE CHARGING FAR LESS THAT THE REAL THING WOULD COST TO PURCHASE ON THE WHOLESALE MARKET.
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Follow ShangrilaGems on INSTAGRAM @shangrilagems. See also NirvanaGems London who are now managing the sale of some of our high quality CABOCHON & BEADS. See https://www.etsy.com/uk/shop/NirvanaGemsLondon. All items sourced by us, and sold by the supremely knowledgeable and organised Lena Balian.
Shipping
Postage costs from the UK are very very high and we make no profit from post at all. 'Signed for' post will be used for countries where there is no 'track and trace' service. This is equally safe.
RETURNS FOR ITEMS WITH FREE POST Please note if the item is returned with no fault to ShangrilaGems we will not refund the cost of the 'free post' if free post has been offered with the item. The cost of free tracked post is $16 or £9.95 - or the appropriate conversion rate at the day of purchase.
WE DO NOT CHARGE A RE-STOCKING FEE, so bid with piece of mind guaranteed. Please send us an email if you would like us to open a box for you when you are making multiple purchases. When you have finished shopping you can pay for the items all at once and combine the postage to save money. All purchase need to be made within a period of ten days.
All items will be shipped by Royal Mail Airmail 'tracked' or 'signed for' post. We can ship by courier on request. We no longer ship by regular Airmail due to too many items getting lost.
ALL POSTAGE RECEIPTS ARE KEPT BY US with tracking information. If tracked or registered post is has not been purchased we cannot be held responsible for the loss of post. As we mentioned we no longer post by Standard Airmail.
IMPORT DUTY Buyers may be charged import duties and taxes that are levied once a shipment reaches the destination. Customs clearance charges are the buyer's responsibility. ShangrilaGems have no control over these charges as customs charges vary widely between countries, sellers should contact their local customs office for further information. If a shipment is rejected because of non-payment of customs clearance charges, the seller will be responsible for any fees incurred. The duty paid cannot be refunded by the seller if the buyer returns the goods. . The buyer will want to reclaim the import duty from the corresponding national authorities when they return the goods.
Follow ShangrilaGems on INSTAGRAM @shangrilagems. See also NirvanaGems London who are now managing the sale of some of our high quality CABOCHON & BEADS. See https://www.etsy.com/uk/shop/NirvanaGemsLondon. All items sourced by us, and sold by the supremely knowledgeable and organised Lena Balian.
Additional policies and FAQs
Follow ShangrilaGems on INSTAGRAM @shangrilagems. See also NirvanaGems London who are now managing the sale of some of our high quality CABOCHON & BEADS. See https://www.etsy.com/uk/shop/NirvanaGemsLondon. All items sourced by us, and sold by the supremely knowledgeable and organised Lena Balian.
WARNING: IF IT LOOKS TOO GOOD TO BE TRUE IT IS BECAUSE IT IS!
*OUR DIAMONDS ARE GENUINE NATURAL DIAMONDS AND WHEN THEY HAVE BEEN TREATED WE WILL INFORM YOU.
*MANY SELLERS ARE SELLING COATED DIAMONDS - THESE HAVE BEEN COATED WITH CHEMICALS TO IMPROVE THE QUALITY OF POOR ROUGH AND MAKE THEM LOOK SHINY; WE CAN EASILY SPOT THEM.
*SOME ARE GLASS FILLED DIAMONDS -WITH VERY LITTLE DIAMOND IN THEM. THEY WILL ALL PASS TESTS WITH AMATEUR DIAMOND TESTING EQUIPMENT BECAUSE THEY CONTAIN SOME DIAMOND. PLEASE BE WARNED. THEY ARE CHARGING FAR LESS THAT THE REAL THING WOULD COST TO PURCHASE ON THE WHOLESALE MARKET.