Although my online shop is open 24/7 i only work on orders between 9am & 5pm GMT Monday to Friday. So please take this into account if you are waiting to hear back from me :)
Due to the handmade nature of my items, once an order is placed it can take 2-3 days to fulfill. Larger orders may take longer. If you are in a hurry for your items, do let me know and i can prioritise it.
I generally ship once a week, twice if possible. This may not sound like a lot but i do live on a very rugged mountain and the downside of that is the 30 minute drive to the nearest post office. If you need your package shipped asap do let us know and i will most likely be able to tailor my shipping day around you.
Accepted payment methods
Returns & exchanges
Payment
If you use a PayPal e-check then I must wait for payment to clear before shipping. This can take anywhere from 4-10 working days. I cannot begin work on the order until the payment clears.
Shipping
Please do not rely on the 'item shipped' date on your invoice as the actual date your item was shipped. During busy periods i only get to mark items as shipped once a week, so these dates are not accurate. If you would like to know when your item was shipped just pop me an email and i will let you know.