Information I Collect

To fulfill your order, I receive certain information which you authorized Etsy to provide to me, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

I generally store no customer's personal information outside of Etsy's platform, and do not retain information beyond order fulfillment.

Why I Collect Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support.
When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for a mailing list.
If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
In order to comply with the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

I share your personal information for very limited reasons and in limited circumstances, as follows:

I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
I provide limited information to certain trusted third parties to perform functions and provide services to my shop, such as the postal service. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
In order to comply with laws, I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally do not store customer data outside of Etsy's platform, but if necessary will keep your data for the following time period: 2 years.

Transfers of Personal Information Outside the EU

I do not store customers' personal information in any way outside of Etsy's platform, unless necessary for legal reasons. In this case, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified. In all other cases, Etsy generally stores user data in the US. Users outside of North and South America (including the EU) have an agreement with Etsy Ireland UC, and the transfer of their data from Etsy Ireland UC to Etsy Inc. in the US is legitimized via intra-company agreements in accordance with EU law.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Jordan Taylor, am the data controller of your personal information. If you have any questions or concerns, you may contact me at jordanroux@att.net.

As a reminder, I hold very little to no customer information outside of Etsy. For questions or concerns about, or deletion of, information stored on Etsy's platform, please contact Etsy directly.