Thebluuroom
Bluü
Madrid, Spain
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Shop policies
Last updated on
May 10, 2022
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HANDMADE.
I carefully make all the pieces in this shop. They are alll unique and handmade with all my love.
GIFT WRAP.
Is the item you are buying a gift? I can nicely gift wrap it upon request. Just let me know if you'd like to include a message on the tag or if I should just leave it blank.
LANGUAGES
I am fluent in both English and Spanish so feel free to write me in any of those two languages.
FEEDBACK
I truly appreciate when customers take the time to leave me a feedback. Making you happy is very important to me so please don't hesitate to share your thoughts when you get the item. I learn the most from feedbacks and make my shop and service better every day.
I carefully make all the pieces in this shop. They are alll unique and handmade with all my love.
GIFT WRAP.
Is the item you are buying a gift? I can nicely gift wrap it upon request. Just let me know if you'd like to include a message on the tag or if I should just leave it blank.
LANGUAGES
I am fluent in both English and Spanish so feel free to write me in any of those two languages.
FEEDBACK
I truly appreciate when customers take the time to leave me a feedback. Making you happy is very important to me so please don't hesitate to share your thoughts when you get the item. I learn the most from feedbacks and make my shop and service better every day.
Accepted payment methods
Returns & exchanges
See item details for return and exchange eligibility.
Payment
PAYMENT
Payment is expected inmediately after purchase.
PAYMENT OPTIONS
*Paypal: You can pay using a credit or debit card with or without a PayPal account. If you don't have a PayPal account, you can still pay with your credit or debit card through PayPal. Contact me if you have any questions about that!
*Other: I accept cash ONLY from customers living in Madrid. Contact me for details.
Payment is expected inmediately after purchase.
PAYMENT OPTIONS
*Paypal: You can pay using a credit or debit card with or without a PayPal account. If you don't have a PayPal account, you can still pay with your credit or debit card through PayPal. Contact me if you have any questions about that!
*Other: I accept cash ONLY from customers living in Madrid. Contact me for details.
Shipping
SHIPPING TIME.
The majority of items in my shop are already made so it takes a maximum of two bussiness days for me to ship the item. Some of them are made specially for you, in that case it will take me 2-3 bussiness days to make it. As soon as I post the item I will send you a confirmation message to let you know. If the shipping address is within Europe it should take less than 5 bussiness days to get there. For other destinations it will take a bit longer!
SHIPPING METHODS.
To avoid any item getting lost all items are shipped as registered postage. This way you are able to track the item as it gets to its new home from the moment I leave it at the post office.
LOST OR DELAYED.
In this unfortunate scenario I please ask to wait six weeks before resending your item. If your item does not arrive in that time frame please contact me. Because of my working method it will depend on the purchased item for me to be able to make it again. Anyways, I can promise you we will find a way to keep you happy :)
The majority of items in my shop are already made so it takes a maximum of two bussiness days for me to ship the item. Some of them are made specially for you, in that case it will take me 2-3 bussiness days to make it. As soon as I post the item I will send you a confirmation message to let you know. If the shipping address is within Europe it should take less than 5 bussiness days to get there. For other destinations it will take a bit longer!
SHIPPING METHODS.
To avoid any item getting lost all items are shipped as registered postage. This way you are able to track the item as it gets to its new home from the moment I leave it at the post office.
LOST OR DELAYED.
In this unfortunate scenario I please ask to wait six weeks before resending your item. If your item does not arrive in that time frame please contact me. Because of my working method it will depend on the purchased item for me to be able to make it again. Anyways, I can promise you we will find a way to keep you happy :)