Your country might charge an import tax, VTA, TVA...
Soukulture cannot be responsible for the surcharge...nor be blamed really.

I spend a substantial amount of time packaging orders so that your purchase arrives to you in the exact same state it left the studio. Depending on the item’s needs, it will be secured in bubble wrap, flat wrap, paper...and placed in a corrugated box or padded soft package.

Antique and vintage items are sold as is. As should be expected with used pieces more than 20 years of age, they’re not perfect. Please feel free to zoom in on any pictures and read the items details.

⚠️ 🇩🇪 shipping to Germany:
Starting July 1st, 2022 SouKulture will no longer ship orders to Germany. If you haven't read the FAQs/shop policies and placed an order destined to Germany, it will sadly be canceled (and refunded).

It sometimes happen that tracking is only available until it reaches US customs, depending on the destination of the package. Although it is frustrating, there's not much that can be done on our end. However, international buyers have the option to purchase insurance or added delivery "coverage". So do US buyers.

RESERVED LISTINGS:
Any item can be placed on hold for up to 5 days. It will be taken out of the inventory and a RESERVED listing will be created just for you. Simply message me.

PRIVACY:
I value privacy. Your reserved listing(s) and private arrangements will not be disclosed. Only your initials and amount due will be visible to other shoppers.

Each order is meticulously wrapped and packaged before being shipped. Insurance coverage is offered by USPS and can be selected during checkout.
Soukulture cannot be held responsible for lost or damaged packages. When a package is returned to us as "unable to forward" or "undeliverable", we will promptly contact the buyer. The purchase cannot be cancelled nor refunded and the shipping cost to re-send the package is at the buyer's expense. The purchase will be held for 3 months from the first shipping date. After the 3 months, the item will become the property of Soukulture and the customer cannot claim any refund nor credit. Thank you.

Customization is my specialty! If you'd like something made just for you, please send me a convo se we can get started!

♦️ Important note about custom & personalized orders: no returns nor exchanges. All orders are final, thank you.

The default shipping method is USPS first class (standard). This shipping method does not include insurance coverage.
The purchase of insurance is highly recommended.

INSURANCE:
Insurance may be purchased by the customer for lost, stolen or damaged packages. If such incident occurs, it is the customer's responsibility to file a claim with the chosen postal carrier.

♦️ Important note about shipping: Soukulture and any of its affiliates cannot be held responsible for the following:
- delays caused by the carrier
- damage or lost package. Although optional, insurance is recommended. If not offered during checkout (although it should be), please send us a convo.
Filing of insurance claims is the buyer's responsibility.

If your purchase is returnable (read the shop policies for applicable conditions), you must contact the shop within 3 days of delivery and the item(s) must be returned within 7 days of delivery. We will no longer make exceptions as it is not sustainable for a tiny shop like ours.

All shipping costs are the buyer's responsibility. If your order benefitted from our free shipping offer and it is returned, the original shipping cost will be deducted from your refund or store credit.

The returned item (for a refund or exchange) must be in its original packaging and in the exact same condition it was shipped. Damaged returns cannot be refunded nor exchanged.
The original shipping cost (including free shipping offers) will be deducted from the refund or exchange.