You can pay for your order via Paypal, or using Etsy's Direct Checkout with a credit or debit card.

You can cancel your order at any time before the order has been posted. Please contact me to arrange this. Once your order has been posted I won't be able to refund you until the item is returned to me. You will be liable for the postage costs if the order is cancelled after the item is posted.

Because my items are handmade to order I will confirm the estimated dispatch date to you on receipt of your order.This is normally between 1-2 weeks

I currently use Royal Mail Second class postage (with proof of postage) for all my UK orders. Most items arrive within 2-3 days after posting, but occasionally it may take slightly longer.

International orders over certain values (this varies depending on your country) may be charged customs fees. This is out of my control, and any fees that the items incur are at the buyers expense. I am more than happy to split parcels so they come in under the customs limit, please send me a message with your purchase and I will let you know if you need to pay any extra postage. It is illegal for me to mark parcels as a "gift".
Please check that what you are purchasing will be allowed through customs in your country, if items are returned to me due to being refused by customs I will refund the cost of the item, but not the shipping fees.
Due to Brexit, I currently do not ship to the European Union

I print out the invoice generated by Etsy to use as your shipping address. Please make sure this address is correct. If you need it sent to another address please send me a message at the time of purchasing.

Please note that colours do appear differently on computer screens. But I do my best to make sure that the colours in the photos are as close to the original fabric/felt as possible.