UnrealColours
Polymer Clay Creations
Sofia, Bulgaria
Shop policies
Last updated on
January 12, 2023
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Welcome!
Please read carefully my policies to find answers if you have any questions about orders and to be sure that all purchase-sale conditions are clear. Do not hesitate to contact me in case of any doubts or problems. Whatever the situation I am sure we will find the best solution.
Please read carefully my policies to find answers if you have any questions about orders and to be sure that all purchase-sale conditions are clear. Do not hesitate to contact me in case of any doubts or problems. Whatever the situation I am sure we will find the best solution.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Payment
Payment via PayPal is preferred. If you don’t have a PayPal account you can register on www.paypal.com. Note that if you pay by E-Check via PayPal, it will take more time (usually 4 to 6 days more) for the payment to clear. If you prefer other way of paying let me know in advance. If you like to reserve an item let me know.
Shipping
All items are ready to ship and will be packed and shipped on the next 1-2 days after payment is made except on Saturdays, Sundays and local holidays. In case of unexpected situations you will be informed as soon as possible. Notice that before big holidays like Christmas and New Year shipment (especially to countries outside Europe) takes more time and unexpected delays of post services are possible. So be advised to make the order earlier to receive it on time.
An e-mail will be sent to you as soon as your item is dispatched. The items are shipped via standard National Postal Service with registered priority mail and you will receive a tracking-number to be able to follow the order until you receive the delivery.
Delivery time for Europe is 3-10 working days and for the rest of the world it takes approximately 2 weeks after payment is received.
If you prefer other way of shipping and if you want to insure your international order let me know in advance. I will send you a receipt of the additional cost.
An e-mail will be sent to you as soon as your item is dispatched. The items are shipped via standard National Postal Service with registered priority mail and you will receive a tracking-number to be able to follow the order until you receive the delivery.
Delivery time for Europe is 3-10 working days and for the rest of the world it takes approximately 2 weeks after payment is received.
If you prefer other way of shipping and if you want to insure your international order let me know in advance. I will send you a receipt of the additional cost.
Additional policies and FAQs
Items may look larger in the photos to show details. Please pay attention to the dimensions listed.
The colours of the image can vary from one computer monitor to another. They may appear to you slightly different than the original. This is not intentional, I do my best to show you how they look.
My products are not intended for children. Keep out of reach of children.
By purchasing items in my shop you confirm that you have read and accept item descriptions and shop policies.
Note that the back of most items has a texture which is not shown in the pictures. It is intentional, not a deffect.
If you want me to make necklace chains longer or shorter, or replace them or earring hooks with other kind of material, please let me know in advance in order to adjust them in the best possible way.
The colours of the image can vary from one computer monitor to another. They may appear to you slightly different than the original. This is not intentional, I do my best to show you how they look.
My products are not intended for children. Keep out of reach of children.
By purchasing items in my shop you confirm that you have read and accept item descriptions and shop policies.
Note that the back of most items has a texture which is not shown in the pictures. It is intentional, not a deffect.
If you want me to make necklace chains longer or shorter, or replace them or earring hooks with other kind of material, please let me know in advance in order to adjust them in the best possible way.