Since most of our work is custom made we can not accept returns. We hope that you understand that a set of champagne flutes with a last name and date on it would not be easy for us to resell(just a simple example) therefore we can not accept returns except in the event of our misspelling of a name or wrong date, etc. WE WILL accept a return if it isn't customized and arrangements with us are made ahead of time. Please be sure when your return the glasses that they are insured in case they are broken or lost on their return trip.

If an item is described as ETCHED it will be microwave and dishwasher safe. If an item is described as made with premium outdoor vinyl this item CAN NOT be placed in the dishwasher or microwaved, we recommend hand wash, warm water, no scrubbing for these items.

We take care to package each item carefully but breakage does happen from time to time. Please just send us a message and a picture of the broken item(for insurance claim) and we will gladly replace your item with NO charge to you.
We do not gift wrap BUT if you are sending this directly as a gift we will gladly put a personal note in the package on your behalf!

We do not accept wholesale orders BUT we do give generous discounts for large orders. Feel free to contact us with your needs