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BetterOffWed's Shop Announcement

Creator of the original Statement Cake Topper™: Artisan tokens of love + affection — with reckless abandon
CURRENT LEAD TIME: Place your order by Friday at 5p CST and it will ship the following Wednesday.

All designs, text & photographs, all rights reserved copyright protected
© 2011-13 Better Off Wed™

BetterOffWed's Shop Policies

Welcome

Hello + welcome!

Thanks for visiting + prowling through my shop policies.

Better Off Wed is the creator of the original Statement Wedding Cake Topper™.

I believe that wedding cake toppers don’t have to be one-time decorations — they can serve as treasured keepsakes + tokens, for generations to come. And these modern + elegant toppers look sensational atop just about any cake — from a traditional tiered confection, to a tower of cupcakes, to a home-spun berry crumble.

I’m thrilled to be featured as one of Martha Stewart Living Magazine’s best wedding cake toppers. Thank you, Martha! :)

Here’s a bit of information about my payment policies, production + shipping time, custom orders, and more.

Payment

… PAYMENT ...

You can make your payment online with your PayPal account, or any major credit card.

You’ll receive a confirmation email from Paypal once your payment has gone through.

If you DON’T get a confirmation email, then something has gone wonky — and I probably haven’t gotten your order. Please double-check your PayPal account, and send me a convo with any questions.

Shipping

FOR ALL ORDERS

INSURANCE
I promise to package your order with care and send it off to you on time. However, once I hand your package over to the Postal Service I can no longer be held responsible. The vast majority of orders make it to their destinations without a hitch--but packages have been known to be delayed or lost. If this makes you nervous, I highly recommend that you purchase insurance. Please send me a convo to discuss insurance options.

CORRECT ADDRESS
Please confirm that your address is correct before purchasing. I cannot change your address once your order is placed. Buyers are responsible for any shipping costs of returned packages.

U.S ORDERS

TRACKING
All US domestic orders come with tracking. You can track your order through the USPS website here:
https://tools.usps.com/go/TrackConfirmAction!input.action

INTERNATIONAL ORDERS

CUSTOMS DUTIES AND TAXES
If you are a non-US based customer please be aware that your country may charge you customs duties and taxes on your purchase. These duties and fees are your responsibility. These are fees that I cannot quote you for and that I will not be held responsible for. I ONLY charge your for actual shipping fees. Returns and/or refunds will not be accepted due to customs fees.

TRACKING AND INSURANCE
We will not be responsible for lost or stolen packages. Our default shipping method for International orders will be USPS First Class International. This is the most economical option but DOES NOT INCLUDE TRACKING, DOES NOT INCLUDE INSURANCE and DOES NOT INCLUDE DELIVERY CONFIRMATION.

If you would like any of these add-on options YOU MUST UPGRADE to USPS Express Int'l (5 business days) or USPS Priority Int'l shipping (6-10 business days). You can choose either of these options at checkout.

Refunds and Exchanges

If you are not happy with your purchase, please contact me and I will make every effort to rectify the problem. A CONVO about your dissatisfaction allows me to address the issue. Please make contact with me BEFORE trying to problem-solve with negative feedback.

For readymade non-custom items, I will accept refunds/exchanges if I am notified first within 7 days of receipt. After a return is approved, please ship back using an insured shipping method. If the item returns damaged and without having been insured, I will deduct the damage cost from any exchange or refund amount.

For a refund, the buyer must pay for return shipping. For an exchange, the buyer must pay return shipping and exchange shipping. In either case, I must receive the returned items in their original packaging and in perfect, like-new condition. Once I have received the returned item and can confirm that it is in perfect condition, you will be refunded, minus a 15% handling and restocking fee and the original shipping charges.

Custom orders are final sale. Sorry, no exceptions.

I do my very best to describe items thoroughly, including the size and color. I will not refund for size or color issues. In some cases exchanges can be made at your shipping cost.

Additional Policies and FAQs

… CUSTOM PIECES + BULK ORDERS ...

If you’re ordering a special cake topper with a custom inscription, awesome!
I LOVE originality.

I’m not able to provide a design mock-up for you to approve, before it gets made. But you can look through the extensive gallery of toppers in my shop, to get a clear sense of my design style.

Want to order a whole BUNCH of cake toppers — say, for a couple dozen cupcakes, or one hundred huckleberry pies? Send me a convo to get a bulk quote, for your order. Let’s go buck-wild.

Here’s to love, affection + reckless abandon!

Last Updated February 2, 2014