When should I order?
Most products have a 1-3 business day processing time. We normally get them out in 1-2 days, except for absinthe and color sugar cubes. We recommend ordering at least one 1 months ahead of your event but longer is fine. See shelf life information below.

How long do sugar cubes last?
Our sugar cubes are made with pure cane sugar and nothing else. Sugar has no real shelf life, meaning it can last just about forever. We do recommend that you store it in a dry location out of direct sun and enjoy it within 2 years of purchase.

Where do I store them?
Skull Sugar cubes are just like normal sugar, keep them out of the direct sun and in a dry location. Do NOT refrigerate.

DemBones orders are always packed in black tissue paper with a kraft shred and are suitable for shipping directly as a gift. Just make sure to provide a gift message including your name so they know who sent it.

In addition we have gift wrapping available for some items for an additional $5. Gift wrap features kraft box or wrapping and raffia ribbon and ships in a poly bag to decrease waste. Some larger items may have black wrapping.

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Gift wrapping may not be available on on all items.
Please read item descriptions.
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Life is All About Choices:
Etsy has requested that we feature FREE SHIPPING in our shops. As you may have guessed free shipping is not without a cost. We have been told to build it into the cost of our items. These listings will have shipping that is included in the cost of the item, look for a complete breakdown of the pricing is at the bottom of the item description.

In most cases the identical item is also listed with traditional calculated shipping. It is up to you how shop. PLEASE NOTE: if you are buying multiple items shipping will be less with calculated shipping. We will to catch and refund any overages.
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CUSTOM ORDERS: If you buy multiple items and shipping seems high contact us for a custom order.

"One Of A Kind" often we make multiples of an item especial ceramics. We use the same drawings, clay, glazes, beads or linoleum blocks to create them but they are never identical. If you wish to buy an item please look through the photos, it will give you an idea of some of the variation that occur.

If we no longer have something in stock. We can create another that is similar. If you are interested, please contact us in the convos here on Etsy for a custom order.

USPS ORDER CUT OFF DATES:
Please order early for your sanity and ours! Please allow at least 2 weeks around major holidays to receive your order. We do everything possible to ship as quickly as possible. Once we ship the order the post office will not guarantee how fast it will arrive.

- MOTHERS DAY CUTOFF: APRIL 30th

- FATHERS DAY CUTOFF: JUNE 3rd

HOURS:
We are open 24/7 for your convenience. If you have any questions, please be sure to send us a message, we will respond as soon as possible. Most orders are shipped with 24-48 hours

Studio Hours are PST based on the California, USA Time Zone: Monday - Friday 8am - 5pm. We are closed Saturday, Sunday and U.S. Holidays

We can not accept a return on food and personal items. Some items may be eligible for returns.

For all other items contact us, buyer is responsible for returning items in same condition they were shipped. A RA number and photos will be required prior to return. No shipping will be refunded.

Please note at this time we are not offering international shipping due to constantly changing packaging and import regulations. As a small business we need time to sort through the regulations to legally sell and ship in many countries. Thank you for your patience.

We love to do Weddings and Party Favors.

We can do orders both large and small. If you are looking for something totally unique just contact us. We like to have at least 30 days to complete orders. It may take more time the closer it is to the Halloween busy season.

We do not sell to online stores only brick and mortar locations - At this time we do not sell wholesale on the Etsy platform.

DAMAGED ITEMS
We take special care to pack order so that they arrive safely. Damaged items are not eligible for a return. We will assist you getting a refund with the shipper. You must keep all packaging and photograph it and products.

WRONG ADDRESS
We ONLY ship to the MAILING ADDRESS PROVIDED TO US BY ETSY.
Please verify your shipping address PRIOR to placing your order.
NO EXCEPTIONS WILL BE MADE.

MISSING ITEMS
We are NOT responsible for mis-directed packages or packages that have been marked delivered, or have been stolen. If this happens, please contact your local post office for any misdelivered packages, packages marked delivered and in the event of a stolen package, please notify your post office and file a police report.