DiviNeaBijoux
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Auvergne-Rhône-Alpes, France
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Last updated on
May 19, 2022
GTC (GENERAL CONDITIONS OF SALE) OF DiviNéa bijoux VIA ETSY
1 - PURPOSE
Please read carefully these General Terms and Conditions of Sale DiviNéa bijoux governing the DiviNéa VIA ETSY website
1 - PURPOSE
Please read carefully these General Terms and Conditions of Sale DiviNéa bijoux governing the DiviNéa VIA ETSY website
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
Payment
PREAMBLE
These conditions of sale aim to define the contractual relations between DiviNéa bijoux – Resp Gladys MARCIN- 22 AVENUE DU MAL DE LATTRE DE TASSIGNY, 69500 BRON- N° SIRET: 514 836 717 00025- NAF 3213Z - and the Individual Customer (person acting outside his professional activity), in the context of distance selling via the ETSY-site. DiviNéa Bijoux.
The resale of products purchased on the website is strictly prohibited.
The conditions are applicable to any purchase made by a Customer on the DiviNéa la Boutique website.
The acquisition of a direct property from DiviNéa bijoux implies an unreserved acceptance by the Customer of these general conditions of sale.
Customer Service:
e-mail: serviceclient [!at] divinea.net
Phone: +33 (0)6 62 82 31 96.
1 – GENERAL CONDITIONS OF SALE
1.1 - ACCEPTANCE OF THE CONDITIONS
The validation of your payment implies your acceptance of the GTC.
The customer acknowledges having read, at the time of placing the Order, these general conditions of sale and expressly declares to accept them without reservation.
These general conditions of sale govern the contractual relations between DiviNéa bijoux and its customer, both parties accepting them without reservation.
These conditions of sale will prevail over any other general or special conditions not expressly approved by DiviNéa bijoux.
These general conditions of sale and use of the company DiviNéa bijoux define the rights and obligations of the parties in the context of the sale of products by "DiviNéa La Boutique" to the customer and the use of the DiviNéa bijoux and DiviNéa La Boutique website.
DiviNéa bijoux reserves the right to modify its General Terms and Conditions of Sale (GTC) at any time. In this case, the applicable conditions will be those in force on the date of the Customer's order.
2 - TERMS OF PURCHASE / ORDER
2.1 – AVAILABILITY OF PRODUCTS
Our product offers and prices are valid only for products visible on the site, within the limits of available stocks.
Errors or modifications may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. In such an event we will inform you by email or telephone as soon as possible, offering you either to order another item presented on the DiviNéa la Boutique website, or to cancel your order. If you choose the latter option, you will be refunded no later than 30 days of payment if your bank account has been debited.
In case of unavailability of certain items ordered only the price and transport costs relating to the available products will be debited.
The order of one or more items at DiviNéa commits the Customer to pay the full amount of the transaction or order before its shipment
2.2 – PRODUCT VISIBILITIES
We make every effort to guarantee that the colors and patterns of the photos of DiviNéa jewelry products displayed on the DiviNéa La Boutique website are faithful to the original products.
Similarly, the names of the materials used may exceptionally be subject to error. In such cases, this does not change the price of the product to be invoiced or invoiced.
Variations may occur, especially due to technical limitations in color rendering on your computer equipment.
This is why DiviNéa bijoux cannot be held responsible for errors or inaccuracies in the photographs or visual representations of its products.
The photos are non-contractual.
In case of doubts, questions about the products, do not hesitate to contact our Customer Service
Customer Service:
e-mail: serviceclient [!at] divinea.net
Phone: +33 (0)6 62 82 31 96.
We reserve the right to cancel any order from a customer on the grounds of an ongoing or previous dispute, or if the customer has breached these Terms and Conditions.
In case of unavailability of certain items ordered (see Availability), only the price and transport costs relating to the available products will be debited.
The action resulting from any lack of conformity is time-barred two years from the delivery of the goods.
For any exceptional order, please contact our Customer Service (see Preamble).
3 - PAYMENT
The price is expressed in euros.
It does not include transportation costs.
The price indicated in the Order confirmation is the final price expressed all taxes included and including VAT. It includes the price of the products as well as transport costs, handling and packaging costs.
Any order placed on the site and shipped outside the metropolitan France may be subject to any taxes and customs duties that are imposed when the package reaches its destination.
Customs duties and any taxes related to the delivery of an item are the responsibility and are the responsibility of the customer
DiviNéa bijoux is not obliged to verify and inform the customer of customs duties and other applicable taxes.
We therefore invite you to inquire with the competent authorities of its department, territory or country.
With regard to the countries of the European Community served by the Colissimo Suivi service, all sales shipped in the European Union, it is the VAT of the country of departure that is retained for the sale of goods to final consumers, so it is the French VAT that applies, i.e. 19.6% of the tariff excluding taxes and shipping costs. The prices displayed on the site for the countries of the European Community are inclusive of all taxes.
3.1 - PAYMENT
All prices displayed on the site are expressed in euros.
It does not include transportation costs.
In case of normal payment:
Payment is due in full from the date of the order. The sums collected cannot be considered as a deposit. An order will be considered as sold when all the products have been shipped and you have paid in full for the products and your participation in the shipping costs.
In case of incomplete payment:
If a payment dispute remains, DiviNéa bijoux retains full ownership of the products for sale, until the collection of all sums due on the occasion of the order (including fees and taxes).
The availability and/or shipping times are determined according to the date of registration of payment by check, credit card or bank transfer.
3.2 – PAYMENT METHODS
You have all the following payment methods at the time of the final validation of the order form:
- PayPal
- Transfer
- Bank check
In case of payment by credit card
No information about your credit card is stored on our servers.
In case of bank transfer:
In case of payment by bank transfer, we invite you to send an email to Customer Service to obtain our bank details, then a second to notify us that it is effective (please specify the references of the transfer).
Customer Service:
e-mail: serviceclient [!at] divinea.net
Phone: +33 (0)6 62 82 31 96.
In case of payment by cheque:
The cheque must be issued by a bank domiciled in metropolitan France.
An order paid by check will be processed upon receipt of payment (immediate cashing).
In any case, the shipping time begins on the date of registration (= collection) of the means of payment chosen by the customer.
3.3 - FACTURACTION
A summary invoice accompanies your order.
As an archive of purchase orders and invoices constitutes legal proof in the event of legal recourse, we will keep in our archives proof of communications, orders and payments made.
These conditions of sale aim to define the contractual relations between DiviNéa bijoux – Resp Gladys MARCIN- 22 AVENUE DU MAL DE LATTRE DE TASSIGNY, 69500 BRON- N° SIRET: 514 836 717 00025- NAF 3213Z - and the Individual Customer (person acting outside his professional activity), in the context of distance selling via the ETSY-site. DiviNéa Bijoux.
The resale of products purchased on the website is strictly prohibited.
The conditions are applicable to any purchase made by a Customer on the DiviNéa la Boutique website.
The acquisition of a direct property from DiviNéa bijoux implies an unreserved acceptance by the Customer of these general conditions of sale.
Customer Service:
e-mail: serviceclient [!at] divinea.net
Phone: +33 (0)6 62 82 31 96.
1 – GENERAL CONDITIONS OF SALE
1.1 - ACCEPTANCE OF THE CONDITIONS
The validation of your payment implies your acceptance of the GTC.
The customer acknowledges having read, at the time of placing the Order, these general conditions of sale and expressly declares to accept them without reservation.
These general conditions of sale govern the contractual relations between DiviNéa bijoux and its customer, both parties accepting them without reservation.
These conditions of sale will prevail over any other general or special conditions not expressly approved by DiviNéa bijoux.
These general conditions of sale and use of the company DiviNéa bijoux define the rights and obligations of the parties in the context of the sale of products by "DiviNéa La Boutique" to the customer and the use of the DiviNéa bijoux and DiviNéa La Boutique website.
DiviNéa bijoux reserves the right to modify its General Terms and Conditions of Sale (GTC) at any time. In this case, the applicable conditions will be those in force on the date of the Customer's order.
2 - TERMS OF PURCHASE / ORDER
2.1 – AVAILABILITY OF PRODUCTS
Our product offers and prices are valid only for products visible on the site, within the limits of available stocks.
Errors or modifications may exceptionally exist, especially in the case of simultaneous orders of the same product by several customers. In such an event we will inform you by email or telephone as soon as possible, offering you either to order another item presented on the DiviNéa la Boutique website, or to cancel your order. If you choose the latter option, you will be refunded no later than 30 days of payment if your bank account has been debited.
In case of unavailability of certain items ordered only the price and transport costs relating to the available products will be debited.
The order of one or more items at DiviNéa commits the Customer to pay the full amount of the transaction or order before its shipment
2.2 – PRODUCT VISIBILITIES
We make every effort to guarantee that the colors and patterns of the photos of DiviNéa jewelry products displayed on the DiviNéa La Boutique website are faithful to the original products.
Similarly, the names of the materials used may exceptionally be subject to error. In such cases, this does not change the price of the product to be invoiced or invoiced.
Variations may occur, especially due to technical limitations in color rendering on your computer equipment.
This is why DiviNéa bijoux cannot be held responsible for errors or inaccuracies in the photographs or visual representations of its products.
The photos are non-contractual.
In case of doubts, questions about the products, do not hesitate to contact our Customer Service
Customer Service:
e-mail: serviceclient [!at] divinea.net
Phone: +33 (0)6 62 82 31 96.
We reserve the right to cancel any order from a customer on the grounds of an ongoing or previous dispute, or if the customer has breached these Terms and Conditions.
In case of unavailability of certain items ordered (see Availability), only the price and transport costs relating to the available products will be debited.
The action resulting from any lack of conformity is time-barred two years from the delivery of the goods.
For any exceptional order, please contact our Customer Service (see Preamble).
3 - PAYMENT
The price is expressed in euros.
It does not include transportation costs.
The price indicated in the Order confirmation is the final price expressed all taxes included and including VAT. It includes the price of the products as well as transport costs, handling and packaging costs.
Any order placed on the site and shipped outside the metropolitan France may be subject to any taxes and customs duties that are imposed when the package reaches its destination.
Customs duties and any taxes related to the delivery of an item are the responsibility and are the responsibility of the customer
DiviNéa bijoux is not obliged to verify and inform the customer of customs duties and other applicable taxes.
We therefore invite you to inquire with the competent authorities of its department, territory or country.
With regard to the countries of the European Community served by the Colissimo Suivi service, all sales shipped in the European Union, it is the VAT of the country of departure that is retained for the sale of goods to final consumers, so it is the French VAT that applies, i.e. 19.6% of the tariff excluding taxes and shipping costs. The prices displayed on the site for the countries of the European Community are inclusive of all taxes.
3.1 - PAYMENT
All prices displayed on the site are expressed in euros.
It does not include transportation costs.
In case of normal payment:
Payment is due in full from the date of the order. The sums collected cannot be considered as a deposit. An order will be considered as sold when all the products have been shipped and you have paid in full for the products and your participation in the shipping costs.
In case of incomplete payment:
If a payment dispute remains, DiviNéa bijoux retains full ownership of the products for sale, until the collection of all sums due on the occasion of the order (including fees and taxes).
The availability and/or shipping times are determined according to the date of registration of payment by check, credit card or bank transfer.
3.2 – PAYMENT METHODS
You have all the following payment methods at the time of the final validation of the order form:
- PayPal
- Transfer
- Bank check
In case of payment by credit card
No information about your credit card is stored on our servers.
In case of bank transfer:
In case of payment by bank transfer, we invite you to send an email to Customer Service to obtain our bank details, then a second to notify us that it is effective (please specify the references of the transfer).
Customer Service:
e-mail: serviceclient [!at] divinea.net
Phone: +33 (0)6 62 82 31 96.
In case of payment by cheque:
The cheque must be issued by a bank domiciled in metropolitan France.
An order paid by check will be processed upon receipt of payment (immediate cashing).
In any case, the shipping time begins on the date of registration (= collection) of the means of payment chosen by the customer.
3.3 - FACTURACTION
A summary invoice accompanies your order.
As an archive of purchase orders and invoices constitutes legal proof in the event of legal recourse, we will keep in our archives proof of communications, orders and payments made.
Shipping
4 - SHIPPING COSTS - DELIVERY
4.1 - SHIPPING COSTS
Shipping costs are 8 euros (€) for the Metropolitan France, Andorra, Monaco. They are free from 60 euros (€) of purchase
They are 12 euros (€) to the DOM and free from 80 euros of purchases.
They are 16 euros (€) for Belgium, Luxembourg and Switzerland and free of charge from 100 euros (€).
For the rest of the world: please contact Customer Service by email.
These thresholds are subject to change without notice.
The participation requested is indicated before the validation of the order.
Below this threshold, the rate is calculated by including as a basis the rates Colissimo Suivi, So Colissimo or Chronopost.
In case of unavailability of certain items ordered (see Availability), only the price and transport costs relating to the available products will be debited.
The price indicated in the order confirmation is the final price expressed all taxes included and includes VAT. It includes the price of the products as well as transport costs, handling and packaging costs.
Any order placed on the site and shipped outside the metropolitan France may be subject to any taxes and customs duties that are imposed when the package reaches its destination.
These customs duties and any taxes, related to the delivery of an item, are the responsibility and are the responsibility of the customer
DiviNéa bijoux is not obliged to verify and inform the customer of customs duties and other applicable taxes.
It is his responsibility to inquire with the competent authorities of his department, territory or country.
For the countries of the European Community covered by colissimo followed: for all sales shipped in the European Union, it is the VAT of the country of departure that is retained for the sale of goods to final consumers, it is therefore the French VAT that applies, i.e. 19.6% of the tariff excluding taxes and shipping costs. The prices displayed on the site for the countries of the European Community are T.T.C
We apply the Colissimo So Colissimo or Chronopost Rates in force at the time of purchase.
4.2 - DELIVERY
The product(s) are delivered by us within 24 hours of the firm order to the company that will transport it.
Delivery within 48 hours from the pick-up of the package by the carrier. The customer receives an e-mail informing him of the status of his order and the delivery time of the carrier.
DiviNéa bijoux cannot be held liable for any delays inherent in the delivery of products in France or abroad, the company that ensures their delivery being fully responsible for said service.
The products will be sent to the delivery address indicated by the buyer during the ordering process.
We cannot be held responsible for any input errors and the consequences thereof (e.g. delays or delivery errors).
The costs incurred for the reshipment of the order in such a case would be at your expense.
No order for which a post office box, post office or Cedex address is provided will result in the shipment of products, even if the payment is validated.
In any case, it is the customer's responsibility to verify that the information entered by him is reliable and usable (email address, postal address, surname, first names, etc ...)
4.3 - DELIVERY/ RECEPTION PROBLEM
Any defect or delay in delivery must be reported to our Customer Service as soon as possible. Any claim made beyond thirty 30 calendar days after the date of validation of your order can not be taken into account.
You must check the conformity of the goods at the time of delivery and indicate on the delivery note reserves.
In case of open and/or damaged parcel (in particular with the presence of the yellow tape "La Poste") you can have the possibility to accept or refuse the package.
If you (or your agent) decide to accept the goods, you will need to pay attention to:
- Enter handwritten reservations accompanied by your signature any anomalies found (open package, damaged product etc.).
- Have the carrier countersigned alongside the said reservations.
- to fill in parallel a "statement of anomaly" (see in the post office). This form must be sent to us so that we can open an investigation and initiate, if necessary, a compensation procedure,
In the event that you (or your agent) refuse the goods, in addition to the "handwritten reservations" to be issued, you must ask the carrier that the package be returned to us, accompanied by a "report of spoliation" (document "report 170"). We also invite you to keep a duplicate of this form.
You must then contact Customer Service by email or phone.
In case of non-conformity of the products purchased or if they do not give you satisfaction, you can return them or request the exchange or refund under the conditions provided for in the section AFTER SALES SERVICE /
4.1 - SHIPPING COSTS
Shipping costs are 8 euros (€) for the Metropolitan France, Andorra, Monaco. They are free from 60 euros (€) of purchase
They are 12 euros (€) to the DOM and free from 80 euros of purchases.
They are 16 euros (€) for Belgium, Luxembourg and Switzerland and free of charge from 100 euros (€).
For the rest of the world: please contact Customer Service by email.
These thresholds are subject to change without notice.
The participation requested is indicated before the validation of the order.
Below this threshold, the rate is calculated by including as a basis the rates Colissimo Suivi, So Colissimo or Chronopost.
In case of unavailability of certain items ordered (see Availability), only the price and transport costs relating to the available products will be debited.
The price indicated in the order confirmation is the final price expressed all taxes included and includes VAT. It includes the price of the products as well as transport costs, handling and packaging costs.
Any order placed on the site and shipped outside the metropolitan France may be subject to any taxes and customs duties that are imposed when the package reaches its destination.
These customs duties and any taxes, related to the delivery of an item, are the responsibility and are the responsibility of the customer
DiviNéa bijoux is not obliged to verify and inform the customer of customs duties and other applicable taxes.
It is his responsibility to inquire with the competent authorities of his department, territory or country.
For the countries of the European Community covered by colissimo followed: for all sales shipped in the European Union, it is the VAT of the country of departure that is retained for the sale of goods to final consumers, it is therefore the French VAT that applies, i.e. 19.6% of the tariff excluding taxes and shipping costs. The prices displayed on the site for the countries of the European Community are T.T.C
We apply the Colissimo So Colissimo or Chronopost Rates in force at the time of purchase.
4.2 - DELIVERY
The product(s) are delivered by us within 24 hours of the firm order to the company that will transport it.
Delivery within 48 hours from the pick-up of the package by the carrier. The customer receives an e-mail informing him of the status of his order and the delivery time of the carrier.
DiviNéa bijoux cannot be held liable for any delays inherent in the delivery of products in France or abroad, the company that ensures their delivery being fully responsible for said service.
The products will be sent to the delivery address indicated by the buyer during the ordering process.
We cannot be held responsible for any input errors and the consequences thereof (e.g. delays or delivery errors).
The costs incurred for the reshipment of the order in such a case would be at your expense.
No order for which a post office box, post office or Cedex address is provided will result in the shipment of products, even if the payment is validated.
In any case, it is the customer's responsibility to verify that the information entered by him is reliable and usable (email address, postal address, surname, first names, etc ...)
4.3 - DELIVERY/ RECEPTION PROBLEM
Any defect or delay in delivery must be reported to our Customer Service as soon as possible. Any claim made beyond thirty 30 calendar days after the date of validation of your order can not be taken into account.
You must check the conformity of the goods at the time of delivery and indicate on the delivery note reserves.
In case of open and/or damaged parcel (in particular with the presence of the yellow tape "La Poste") you can have the possibility to accept or refuse the package.
If you (or your agent) decide to accept the goods, you will need to pay attention to:
- Enter handwritten reservations accompanied by your signature any anomalies found (open package, damaged product etc.).
- Have the carrier countersigned alongside the said reservations.
- to fill in parallel a "statement of anomaly" (see in the post office). This form must be sent to us so that we can open an investigation and initiate, if necessary, a compensation procedure,
In the event that you (or your agent) refuse the goods, in addition to the "handwritten reservations" to be issued, you must ask the carrier that the package be returned to us, accompanied by a "report of spoliation" (document "report 170"). We also invite you to keep a duplicate of this form.
You must then contact Customer Service by email or phone.
In case of non-conformity of the products purchased or if they do not give you satisfaction, you can return them or request the exchange or refund under the conditions provided for in the section AFTER SALES SERVICE /