Announcement
Ellie's Treasures on Etsy is currently closed - check out the latest shop info on all things hand sewn, cute and unique through my blog stories: https://elliestreasures.square.site/s/stories
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Reviews
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Amy on Mar 15, 2021
5 out of 5 starsAbsolutely gorgeous keyring, very pleased with it, messaged the seller to see if I could get something else printed on it and she came out on top and delivered an excellent piece of work, super fast delivery service, arrived through the post a day after it was dispatched. Would definitely buy from this seller again.
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themanderfamily on Feb 28, 2021
5 out of 5 starsReally pleased with this beautiful brooch. Thank you. This is my second purchase from Ellies Treasures.
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Diane on Feb 25, 2021
5 out of 5 starsI love these little piece of art. They are so well made and unique! Shipping was fast too.
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Briony on Jan 18, 2021
5 out of 5 starsIncredibly detailed and beautiful piece...gave it to my sister for Christmas, needless to say she loved it x
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Christina on Dec 19, 2020
5 out of 5 starsAs with all gifts purchased from elliestreasures - beautiful!
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Christina on Dec 19, 2020
5 out of 5 starsAs with all gifts purchased from elliestreasures - beautiful!
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Christina on Dec 19, 2020
5 out of 5 starsAs with all gifts purchased from elliestreasures - beautiful!
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Christina on Dec 19, 2020
5 out of 5 starsAs with all gifts purchased from elliestreasures - beautiful!
About elliestreasuresuk
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Buying from Ellie's Treasures
Customer satisfaction is extremely important to me, I wish for every customer to have a good experience so please do not hesitate to get in touch if you need assistance at any time.
What happens after I've ordered and paid?
An order confirmation email will be sent by Etsy once payment has been received.
Ready made items are normally mailed (1st class UK, air-mail overseas) the next day and certainly within 3 working days. Saturday and Sunday orders are usually mailed on the Monday and orders placed during seasonal or bank holidays are mailed the next working day. A confirmation email from Etsy will inform you that your order is on its way. Delivery within the UK can take between 1 and 5 days, overseas orders will take longer.
Commission items will be dispatched once sewn, approved and purchased – please allow extra time for this.
I live overseas, is there anything I should know?
Items are sent via standard (non tracked) Royal Mail airmail with an option to upgrade to a tracked service, for peace of mind, at checkout. Delivery times vary - please allow 3-15 business days to Europe, 5-30 days to North America and 7-30 days elsewhere.
Overseas buyers are responsible for any customs and import fees that may apply. If you are unsure of the fees that may be levied, please check your country’s import policy before purchasing.
If you have ordered from a country that has temporarily closed its borders to incoming mail, I will refund your order.
Bad weather conditions, industrial disputes, seasonal holidays and the current COVID situation, etc., can cause significant delays with regard to mail delivery.
Can I have my order sent tracked for peace of mind?
Yes! For peace of mind, you can upgrade to a tracked service, with signature upon delivery, for an additional cost at checkout.
How will my item be presented? Can I have it gift wrapped?
All items are neatly presented as described in each listing.
Props shown in product photographs are not included in the sale (the pretty spiral bound notebook used in many of my shots was purchased from Lincolnshire based small business, "Spare Time by Helena").
By selecting "mark as a gift" at checkout, your item will be mailed without an Ellie's Treasures "thank you for your order" note.
I am happy to gift wrap an order and add a handwritten personal note should you wish to mail directly to someone else. Please send me a message and ensure the correct recipient name and address has been entered at checkout. Your purchase will be neatly wrapped in white tissue bound with natural raffia.
Colours and sizings
Please remember all items are individually handmade and I try to give a thorough description, clear photos and approximate sizing. Photos may give the opinion that items are larger than they actually are so I try to include a lifestyle shot to give an idea of scale. Please do check the approximate measurements before ordering.
Please also bear in mind that at times it can be extremely difficult to show the exact colours of an item through photographs and computer screens vary in how they display colours too.
Returns
Please contact me within 14 days of delivery and return the order to me within 30 days of delivery, in its original, undamaged condition. Buyers are responsible for return postage costs unless faulty (then I will pay standard return postage). Please obtain a Certificate of Posting as confirmation of return. The cost of your order, including the original postage cost, will be refunded within 14 days of receipt of the returned package or proof of return. If the item is not returned in its original, undamaged condition, the buyer is responsible for any loss in value and the refund will therefore be reduced.
Some commissions and all personalised items cannot be returned for refund.
Overseas: please mark package "RETURNED GOODS".
Care instructions
Metal charms are a zinc alloy composition and I endeavour to source lead, nickel and often cadmium free charms from reliable suppliers. It is best to store items with silver coloured metal charms away from humid conditions to avoid tarnishing. However, an appropriate jewellery cleaning product, purchased from most hardware stores, applied using a soft cloth, should restore the shine to your charm.
Commissions and personalised items
I'm very happy to accept commissions and personalised orders and will keep you informed with a progress update, with photographs, throughout the process.
Copyright and law
All goods available to purchase in my shop or shown on my blog or elsewhere under the Ellie's Treasures (based in the UK) name are © Ellie's Treasures 2009-2021.
All sales are subject to UK and EU law.
**Please remember little bits, packaging and children sadly don't go together. Items available from Ellie's Treasures may contain small parts and are therefore not suitable for young ones. **
Seller details
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