jamieandted

Privacy Policy for Jamie and Ted Shop

Last updated: 09/12/24

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy.

1. Information I Collect
To fulfill your order, I must collect certain information from you. This includes:

Your name
Email address
Postal address
Payment information (Etsy processes payments securely; I do not receive your credit card details)
Details of the product you’re ordering
Any additional information you provide for custom orders.

2. Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:

To fulfill your order, provide customer support, or settle disputes.
To comply with legal obligations, such as retaining information for tax purposes.
To improve my shop's offerings and customer experience.
If necessary for the purpose of my legitimate interests, provided those interests are not overridden by your rights.
3. Sharing and Disclosure of Information
I share your information only when necessary and under strict conditions:

Etsy: I share information with Etsy to provide my services to you and comply with their Seller Policy and Terms of Use.
Service Providers: I engage trusted third-party delivery companies to ship your orders.
Compliance with Laws: I may disclose your information if required by law, such as to comply with tax obligations.
4. Data Retention
I retain your personal information only for as long as necessary to fulfill your order and comply with legal obligations. Typically, this is:

Order-related data: Retained for up to 6 years for tax purposes.
Messages and inquiries: Retained for customer service for up to 1 year unless otherwise required.
5. Your Rights
Under the GDPR, you have several rights regarding your personal information:

Access: You can request a copy of the personal information I hold about you.
Correction: You can request corrections to any inaccurate information.
Deletion: You can request the deletion of your personal data, except where it is required for legal reasons.
Objection: You can object to my processing of some of your information based on my legitimate interests.
Data Portability: You can request that I transfer your data to another service provider.
To exercise any of these rights, contact me at: hello@jameiandted.co.uk . You may also contact Etsy directly regarding their handling of your data.

6. Transfers Outside the EU
I may store and process your information through third-party hosting services in the US or other jurisdictions. If transferring your information outside the EU, I rely on Privacy Shield frameworks or similar safeguards to ensure your data is protected.

7. Contact Information
For questions or concerns regarding this policy, you can contact me at:

Email: hello@jamieandted.co.uk
Postal Address: 26 Lake Road, Keswick, Cumbria, CA12 5DQ
If you are dissatisfied, you have the right to raise concerns with your local data protection authority.