jfjewellery
Handmade contemporary silver jewellery
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Shop policies
Last updated on
April 29, 2022
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I hope you enjoy browsing my Etsy shop and I welcome any enquiries so please do not hesitate to contact me.
Each piece is designed and made by myself using a variety of techniques and materials. The photographs and descriptions on this site are a reasonable representation of the size and style of the piece but there may be very slight differences between finished items due to the techniques used and the availability of materials.
My work is made from silver and gold and, where the design allows, the pieces are hallmarked at the London Assay Office. If you need confirmation as to whether a piece is hallmarked then please don't hesitate to contact me.
Each piece is designed and made by myself using a variety of techniques and materials. The photographs and descriptions on this site are a reasonable representation of the size and style of the piece but there may be very slight differences between finished items due to the techniques used and the availability of materials.
My work is made from silver and gold and, where the design allows, the pieces are hallmarked at the London Assay Office. If you need confirmation as to whether a piece is hallmarked then please don't hesitate to contact me.
Accepted payment methods
Returns & exchanges
See item details for return and exchange eligibility.
Payment
Payment must be received in full prior to dispatch. I recommend Paypal to international customers but I can accept credit and debit card payments for UK orders if you phone me with your details (01403 891928).
Shipping
Most items will be sent using Insured Air Mail Signed for by the UK Royal Mail service. UK customers will receive their item through the Recorded Delivery or Special Delivery Royal Mail service. Pick up options are also available in the UK.
Shipping of all items will be within 3 working days of the payment being cleared unless I notify you of a delay. Most orders will be dispatched within 48 hours. For international buyers, I do not take responsibility for any delay by your postal service once your item has left the UK. Confirmation of postage can be given on request at the time of order
Overseas sales.
I cannot accept responsibility for delays at customs and the buyer will be responsible for all local taxes.
Shipping of all items will be within 3 working days of the payment being cleared unless I notify you of a delay. Most orders will be dispatched within 48 hours. For international buyers, I do not take responsibility for any delay by your postal service once your item has left the UK. Confirmation of postage can be given on request at the time of order
Overseas sales.
I cannot accept responsibility for delays at customs and the buyer will be responsible for all local taxes.
Additional policies and FAQs
Packaging
All jewellery items are packed in a presentation box. They will be posted in a padded envelope so they should always reach you in good condition. I cannot accept responsibility for items damaged in transit but I will do everything I can to deal with either Royal mail or FedEx to request an Insurance claim.
Cancellation
If you wish to cancel an order, please contact me as soon as possible so I can stop any materials being purchased. It is the responsibility of the buyer to inform me of any changes to their circumstances should you have an order placed which cannot be completed in payment.
Thank you for taking the time to read my policy.
All jewellery items are packed in a presentation box. They will be posted in a padded envelope so they should always reach you in good condition. I cannot accept responsibility for items damaged in transit but I will do everything I can to deal with either Royal mail or FedEx to request an Insurance claim.
Cancellation
If you wish to cancel an order, please contact me as soon as possible so I can stop any materials being purchased. It is the responsibility of the buyer to inform me of any changes to their circumstances should you have an order placed which cannot be completed in payment.
Thank you for taking the time to read my policy.